KB5058713 fails install

Question

KB5058713 fails install

tocguy 25

KB5058713 fails install regardless of reboots, disabling SQL services, or Safe boot.

O/S: Win10 Pro 22H2 x64

Tried:

Run WUpdate Troubleshooter - fails to launch due to error 0x80070003
Reboot & Update - install fails
Clean boot & Update - install fails
Safe Mode DISM and SFC regimen - no issues found. Reboot and Update - install fails.
Download KB from catalog - fails SHA256 hash test
Run anyway - fails as described in Summary Report below.

Overall summary:
  Final result:                  The patch installer has failed to update the following instance: TEW_SQLEXPRESS. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -2068051813
  Start time:                    2025-07-09 14:34:47
  End time:                      2025-07-09 14:40:31
  Requested action:              Patch
Instance TEW_SQLEXPRESS overall summary:
  Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -2068051813
  Start time:                    2025-07-09 14:35:16
  End time:                      2025-07-09 14:40:27
  Requested action:              Patch
Machine Properties:
  Machine name:                  Office
  Machine processor count:       32
  OS version:                    Microsoft Windows 10 Pro (10.0.19045)
  OS service pack:               
  OS region:                     United States
  OS language:                   English (United Kingdom)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  No
Product features discovered:
  Product          Instance       Instance ID            Feature                  Language Edition         Version     Clustered  Configured
  SQL Server 2019  TEW_SQLEXPRESS MSSQL15.TEW_SQLEXPRESS Database Engine Services 1033     Express Edition 15.0.2130.3 No         Yes       
Package properties:
  Description:                   Microsoft SQL Server 2019 
  ProductName:                   SQL Server 2019
  Type:                          RTM
  Version:                       15
  SPLevel:                       0
  KBArticle:                     KB5058713
  KBArticleHyperlink:            https://support.microsoft.com/?kbid=5058713
  PatchType:                     GDR
  AssociatedHotfixBuild:         4435
  Platform:                      x64
  PatchLevel:                    15.0.2135.5
  ProductVersion:                15.0.2000.5
  GDRReservedRange:              15.0.2005.0:15.0.2010.0
  Installation location:         C:\bc66fa35dacb8ca2a02f3c54a7\x64\setup\
Updated product edition:
  Instance             Edition             
  TEW_SQLEXPRESS       Express             
User Input Settings:
  ACTION:                        Patch
  ALLINSTANCES:                  false
  CLUSTERPASSIVE:                false
  CONFIGURATIONFILE:             
  ENU:                           true
  HELP:                          false
  IACCEPTPYTHONLICENSETERMS:     false
  IACCEPTROPENLICENSETERMS:      false
  IACCEPTSQLSERVERLICENSETERMS:  true
  IACKNOWLEDGEENTCALLIMITS:      false
  INDICATEPROGRESS:              false
  INSTANCEID:                    <empty>
  INSTANCENAME:                  <empty>
  MRCACHEDIRECTORY:              
  QUIET:                         false
  QUIETSIMPLE:                   false
  SUPPRESSPAIDEDITIONNOTICE:     false
  SUPPRESSPRIVACYSTATEMENTNOTICE: false
  UIMODE:                        Normal
  X86:                           false
Rules with failures or warnings:
Rules report file:               C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log\20250709_143447\SystemConfigurationCheck_Report.htm

So, something is borked.

Suggestions...?

Thx

Erland Sommarskog 122K Reputation points MVP Volunteer Moderator

2025-07-09T22:13:37.8266667+00:00

I see that you have issue with another item from Windows Update as well, so it could be a general problem on your machine. But since my speciality is with SQL Server, I'd like to see if I can help with this particular patch.

Can you try to download the update and run it directly through and not through Windows Update? If nothing else, we may get a better error message. If it still fails: In C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log there is one folder per installation attempt, including installations of CUs and GDRs. The files of most interest in that folder are summary.txt and details.txt. Feel free to upload them here, so that we can take a look.
tocguy 25 Reputation points

2025-07-09T23:37:46.9266667+00:00

Hello Erland,

I had 5 Wupdates today. Three were successful and as you've noted there are two that are not. So, it does not appear to be a WUpdate related issue (on the surface anyway).

I did download this KB directly from the catalog. Its resulting failure is documented in the Summary report in my OP.

Zip files not allowed and Details.txt is too large.

BTW: can these old log folders be recycled?

1 answer

Your answer

Erland Sommarskog 122K Reputation points MVP Volunteer Moderator

2025-07-09T22:13:37.8266667+00:00

I see that you have issue with another item from Windows Update as well, so it could be a general problem on your machine. But since my speciality is with SQL Server, I'd like to see if I can help with this particular patch.

Can you try to download the update and run it directly through and not through Windows Update? If nothing else, we may get a better error message. If it still fails: In C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log there is one folder per installation attempt, including installations of CUs and GDRs. The files of most interest in that folder are summary.txt and details.txt. Feel free to upload them here, so that we can take a look.
tocguy 25 Reputation points

2025-07-09T23:37:46.9266667+00:00

Hello Erland,

I had 5 Wupdates today. Three were successful and as you've noted there are two that are not. So, it does not appear to be a WUpdate related issue (on the surface anyway).

I did download this KB directly from the catalog. Its resulting failure is documented in the Summary report in my OP.

Zip files not allowed and Details.txt is too large.

BTW: can these old log folders be recycled?

Answer 1

tocguy 25

All this was in preparation for my Wile E. Coyote moment of jumping off the cliff, i.e., the In-Place upgrade to Win 11.

Aaaaa aaaa aaa aa a ====|-

Oh, caught a branch. Huh, it went ... OK! I'm a little freaked out about that but in a good way.

Another of life's little mysteries; this KB now installs correctly.

Erland Sommarskog 122K Reputation points MVP Volunteer Moderator

2025-07-10T07:48:17.9733333+00:00

So we can close this case?

Yeah, if you feel that the old log folders are overflowing your disk, you can delete them.

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KB5058713 fails install

1 answer

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