UNABLE TO PURCHASE XBOX GIFT CARD WITH MY ACCOUNT... HOW CAN I FIX THIS??

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William Parks 0 Reputation points
2025-07-09T10:22:07.8733333+00:00

Hello i have been trying for hours to buy a digital xbox gift card and when i try to put it in my cart it says I cant add it because im already at my limit even though I have never bought from there before. error code CV: CASMicrosoftCVfa8142f9.0.43

Please how can i fix this??

Microsoft Advertising | Other
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  1. MS Advertising - Vahid 80 Reputation points Microsoft External Staff Moderator
    2025-07-09T11:42:11.62+00:00

    Hello William,

    Thank you for using our Microsoft Advertising Learn Q&A Platform! 

    I am sorry to learn about your current challenges. We are specialized in handling queries related to Microsoft Advertising and Bing Places. For your Xbox related query please consider the following:

    As it is mentioned on the Xbox Community Forum,we’re retiring the Xbox forums.  It is no longer possible to create questions in the Gaming and Xbox forums, and there is no active monitoring of the previous discussions. If you need help solving a gaming problem, please visit support.xbox.com for help pages, our support virtual agent, and more.  After many years, we’re retiring the Xbox forums. Thank you for all the contributions over the years. If you’d like to continue to engage with the Xbox team, consider joining the Xbox Insider program.

    If you by any chance have any Microsoft Advertising or Bing Places related queries, I will be more than happy to assist you. I hope you get the help and support you need.

    Kind regards, 

    Vahid | Microsoft Advertising Support Specialist | 800-518-5689 

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