"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

891 answers

Sort by: Most helpful
  1. Anonymous
    2013-10-18T01:23:17+00:00

    I read in another listing by a Microsoft support team member that there is a bug in the driver update portion of install and to give them a few days to fix it. I encountered the same error number with a dell xps15, and since I am really looking forward to this update I am hoping this si solution. hope this gives you some peace of mind

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2015-07-19T04:10:39+00:00

    There's one solution to this problem I've been facing for so long and it's really easy. Just try to refresh your pc and then try to reinstall the 8.1 update. It should work. Worked for me at least. Try it and if it works, lemme know!!!

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2013-11-03T21:08:35+00:00

    My system is very brand new and custom built with components specifically targeting Windows 8 compatibility. With the original Windows 8 install, everything was fine. Windows 8.1 has broken it in ways that are confounding.

    This is from the event logs...

    Log Name:      Application

    Source:        Application Error

    Date:          11/3/2013 12:05:26 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Michael-PC

    Description:

    Faulting application name: svchost.exe_CryptSvc, version: 6.3.9600.16384, time stamp: 0x5215dfe3

    Faulting module name: bcryptPrimitives.dll, version: 6.3.9600.16384, time stamp: 0x5215e222

    Exception code: 0xc0000006

    Fault offset: 0x000000000000311e

    Faulting process id: 0x1394

    Faulting application start time: 0x01ced8c7a4efa215

    Faulting application path: C:\WINDOWS\system32\svchost.exe

    Faulting module path: C:\WINDOWS\system32\bcryptPrimitives.dll

    Report Id: e54dacc1-44ba-11e3-bef3-3085a9a3610e

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2013-11-03T19:05:26.000000000Z" />

        <EventRecordID>119127</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Michael-PC</Computer>

        <Security />

      </System>

      <EventData>

        <Data>svchost.exe_CryptSvc</Data>

        <Data>6.3.9600.16384</Data>

        <Data>5215dfe3</Data>

        <Data>bcryptPrimitives.dll</Data>

        <Data>6.3.9600.16384</Data>

        <Data>5215e222</Data>

        <Data>c0000006</Data>

        <Data>000000000000311e</Data>

        <Data>1394</Data>

        <Data>01ced8c7a4efa215</Data>

        <Data>C:\WINDOWS\system32\svchost.exe</Data>

        <Data>C:\WINDOWS\system32\bcryptPrimitives.dll</Data>

        <Data>e54dacc1-44ba-11e3-bef3-3085a9a3610e</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>


    Then there is this one....

    Log Name:      Setup

    Source:        Microsoft-Windows-WUSA

    Date:          10/30/2013 5:03:15 PM

    Event ID:      3

    Task Category: None

    Level:         Error

    Keywords:     

    User:          MICHAEL-PC\Michael

    Computer:      Michael-PC

    Description:

    Windows update "Update for Windows (KB2902864)" could not be installed because of error 2147944126 "The remote procedure call failed." (Command line: ""C:\WINDOWS\SysWOW64\wusa.exe" "C:\Users\Michael\AppData\Local\Temp\Windows8.1-KB2902864-x64.msu" ")

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />

        <EventID>3</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000000</Keywords>

        <TimeCreated SystemTime="2013-10-30T23:03:15.637431000Z" />

        <EventRecordID>849</EventRecordID>

        <Correlation />

        <Execution ProcessID="4832" ThreadID="4268" />

        <Channel>Setup</Channel>

        <Computer>Michael-PC</Computer>

        <Security UserID="S-1-5-21-2381410086-3876901529-2362349839-1001" />

      </System>

      <EventData>

        <Data Name="UpdateTitle">"Update for Windows (KB2902864)"</Data>

        <Data Name="ErrorCode">2147944126</Data>

        <Data Name="ErrorString">The remote procedure call failed.</Data>

        <Data Name="CommandLine">"C:\WINDOWS\SysWOW64\wusa.exe" "C:\Users\Michael\AppData\Local\Temp\Windows8.1-KB2902864-x64.msu" </Data>

      </EventData>

    </Event>

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2013-10-17T14:43:49+00:00

    same issue here but i just got off the phone with MS support and i was told to just wait a few days whatever the **** that will accomplish!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2013-10-17T14:37:16+00:00

    Update:

    On Googling the error code it seems this problem occurred for the Win 8.1 preview back in June, but I couldn't find any evidence of a fix. The only suggestion I could find was that perhaps the graphics drivers needed to be updated, but after updating to the latest drivers the problem is still the same - still crashes at the same point, same error message.

    I also notice that Microsoft Support doesn't seem to be available at the moment - great timing guys :s

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments