html5: video file not found on Android edge

Question

html5: video file not found on Android edge

Anonymous

I am using Microsoft Edge on Android and since the last few weeks, it has not been playing a single html5 video for some reason. Worked perfectly fine before. I'v tried clearing browser data, changing settings, checking updates and everything I could find, none of them worked.

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4 answers

Answer 1

Hi,

Welcome to Microsoft Community.

I would like to ask if you are currently using the latest version of Edge?

This problem is likely to be a problem with a certain version of Edge. I recommend that you submit this problem to the developer through the built-in feedback function of Edge.

In addition, I need to confirm with you whether all html5 videos cannot be played or is it an individual case?

Thank you for your patience and understanding!

Best regards

Manson | Microsoft Community Support Specialist

Answer 2

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Answer 3

Sorry for not giving you direct feedback. The link below contains information on how to submit feedback on Edge on Android phones (pictures). You can refer to it.

Usually this kind of problem may also be a temporary problem. Please keep Edge up to the latest version. If you have any questions or problem updates, please feel free to leave us a message.

Any way to give feedback on Edge Mobile - Microsoft Community Hub

Answer 4

Thanks for your reply.

I'm not sure what "built-in feedback function" refers to but my version of edge seems to be "117.0.2045.65". Besides this problem happens when visiting certain websites but I'm not sure if all html5 videos cannot be played since I don't know what type of videos other websites use. Besides such problem never happens while using edge on PC or other browsers on my andriod device.