Mobile Search No Longer Earning Rewards

Anonymous
2023-12-12T16:56:29+00:00

For the past couple of days, no matter how much time I leave between searches on my iPhone I do not receive points. I've written to tech support but have been ignored.

Between this and the way they're being petty by reducing the 5- and 10-point offers to 1 and 2 points, I'm pretty much out. I've already changed the default search engine on my browsers (desktop, phone, tablet) back to Google and am about to delete all MS apps from the same.

Microsoft Edge | Tabs, address bar, and search | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

14 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-02-18T05:48:56+00:00

    Same Issue, mobile search not working.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-02-12T00:52:23+00:00

    Yes, Microsoft is getting ready to loose me. I have been loyal to them their entire existence. Any new technology for me will be to the Apple technology. A rewards program they are using to not just screw us but to insult us and accusing us of cheating in some way!

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-02-11T22:47:15+00:00

    Yeah, same situation here - rewards stopped, no response to my inquiries.

    I’ve done nothing differently than what I’ve been doing for the last year. No new searches, no different interaction, no changes.

    Mine stopped just as I’m nearing my 13,000 points for a measly $10 gift card… which feels a little suspicious.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-02-09T21:36:06+00:00

    Micrsoft Rewards use to be a stable high quality platform. In the last year it has become frustrating at times accusing my wife and ME OF "violating terms of agreement" implying we were cheating and froze our earned points and would not allow us to convert the points to any reward options. Wrote Microsoft Rewards to try to understand what the issues were and basically got gobble dequak response. No it is virtually impossible to get credit for mobile and mobile searches. Maybe get credited with 20 points a day for searches done on our crappy Microsoft Surfaces and 5 or 10 points on our cell phones. Microsoft appears to be a **** organization and while we have enjoyed the fruits of owning Micrsoft stock for 20+ years we are ready to dispose of our stock in the company because we are embarassed to be shareholders in a Company that has such terrible customer support and ethics

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-01-05T19:06:19+00:00

    I have the same issue. No mobile points at all. I have tried both edge and bing apps on my android. I try at different times of the day but nothing gets awarded for these searches. I contacted MS Rewards Support and got the same stupid response about the cooldown period which doesn't answer why no points are ever given.

    For PC search. points are awarded but not as they say based on the latest changes. For instance. this morning I did 10 searches, and nothing was awarded. I waited for 2 hours and searched again. still nothing. Then an hour later I did 6 searches and got 15 points . Waiting for another hour and did 4 searches and nothing.

    Whatever they claim is the new process in not working

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments