Edge on iPad Pro 12.9 (1OS 14.4.1 and up) indefinitely non-responsive when tap on address or tab bar areas

Anonymous

I have uninstalled and reinstalled, cleared cache, etc. Works when I use an external keyboard and mouse (bluetooth and Magic Keypad), but touch causes lockup. Happens on both regular and in-private tabs.

Anyone have any experience with this?

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Anonymous

Hello,

Thank you for taking the time to report this difficulty, as I understand that would be a frustration to encounter. I'm Ben, a Community Manager for Microsoft Edge, and I'd be glad to look into this matter so that you can be back on the browser and typing smoothly.

The team is currently investigating a potential fix for this, and I'd like to invite you to test it. Testflight is an app for testing updates. You're welcome to download the new Microsoft Edge update through Testflight using this link. Once you do, please let me know if this issue is fixed or whether it continues. This information will help us to resolve the issue and would be greatly appreciated.

I definitely understand how important a smooth experience on a browser can be, and I want to thank you for your patience as we've investigated it. With your help, we hope to improve the Microsoft Edge experience further. Please let me know if you have any other questions, and I wish you all the best!

-Ben

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13 additional answers

paulr0511 48,205 Reputation points Independent Advisor

2021-05-07T00:11:46+00:00

Hi Benjamin, hopefully this gets patched in the next update and again apologies with regards to this issue that you are experiencing.

Regards,

Paul R.
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Anonymous

2021-05-06T17:37:42+00:00
I sent the feedback. I am fully updated, and I can readily reproduce the issue in both regular and in-private tabs.

Reproduction steps:
1. Open Edge
2. Pinch zoom to get the floating keyboard
3. Open a new tab (optional here)
4. Close Edge
5. Open Edge
6. Open a new tab (if not performed in step 3, do so now)
7. Tap in the address bar or the Search bar on the New Tab to try to enter anything
8. FREEZE!
I know this is an edge case (pun intended), but it is definitely a glitch and one that has been introduced in the last several updates.
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paulr0511 48,205 Reputation points Independent Advisor

2021-05-06T15:49:21+00:00

Good day Benjamin! I am Independent Advisor Paul R. and I am glad to be able to provide assistance to you today. My apologies and I understand that you are encountering an issue with regards to Edge for iOS being unresponsive. I have cross checked this on my end using iPad (6th gen) running on iOS 14.5.1 and Edge 46.3.13 and have not encountered an issue. I would suggest to try and update to the latest iOS and also for Edge (if applicable) and see how it goes and if you will still encounter the issue then you can send a feedback to the dev team with regards to this one and hopefully and fix/update will be released soon to correct the issue that is causing the unresponsiveness of Edge when using tap to navigate on it and to send a feedback you can click on the 3 dots > Send feedback.

Regards,

Paul R.
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Anonymous

2021-05-06T15:20:30+00:00

I just had a thought, and tested it. Turns out, it's even more specific. The floating keyboard seems to be the culprit. Touch with the floating keyboard enabled locks up on trying to initialize the keyboard. Touch with the standard keyboard enabled initializes the keyboard correctly.
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