2 year warranty purchased with sb2 just shows pending?

Question

2 year warranty purchased with sb2 just shows pending?

Anonymous

I ourchased my sb2 in the microsoft store with the 2 year complete warranty. All paid for. When i look at my invoice the warranty just shows pending. Its been about a month now. When i check my device warranty it isnt showing with it. What is going on?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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6 answers

Answer 1

Barb Bowman 80,795 MVP Volunteer Moderator

link?

> Microsoft doesn't offer this for refurbished units sold on the Microsoft Store, yet it is advertised on the sales page for it.

I think all the phones are staffed by outsourced offshore support.

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Answer 2

I got an answer.. But this seems off. Microsoft doesn't offer this for refurbished units sold on the Microsoft Store, yet it is advertised on the sales page for it.

Once again, frustrated with how the store is run. Not only that, I can never get to a support person in the USA, it's always a foreigner with a strong middle eastern accent. Very difficult to understand.

Is there a number to call so I can get to a US call center?

Answer 3

Anonymous

Hi Michael,

Thank you for reaching out. Can you provide us the URL of the thread you're mentioning so we can further check you concern?

We’ll waiting for your reply.

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Answer 4

Anonymous

Hey. I'm actually asking about the screen on your surface 4 pro getting grey spots. The thread is closed. Did you manage to get this resolved?

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Answer 5

Hello DrWho1966a,

Thanks for reaching out. In this case, we highly recommend that you contact Microsoft Support. They have the necessary tool to check and assist you with regard to your warranty status. If you’re outside the US, you may get the contact number for your region/country here.

Regards.