Share via

Microsoft Account Suspended

Anonymous
2025-04-23T11:14:42+00:00

Hello Everyone,

I am trying to create a Microsoft ads account. All I did was signup for the account, did account verification and added a payment method. I did not create any campaign yet. I am a tutor and offer home tuition for different subjects including maths, physics, chemistry, biology. As soon as I added the payment method my account was blocked and later got an email saying my account has been suspended for Violation of Egregious Policy. I contact microsoft ads support and did a chat with Raquel and she suggested that it is not me violating any policy rather the reason seems to be a new account which sometimes gets auto blocks to prevent fraud. She advised me to fill an appeal form which I did and got a response that suspension is being upheld. I really don't know what is wrong as I have to at least create an ad in order to run into a violation. I haven't even completed the setup yet. This is literally a blank account which had been verified and has payment method attached to it. Looking for any suggestions or help.

Regards

Nishant

Microsoft Advertising | Manage ads | Get started

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-04-27T09:13:33+00:00

    Hello, I would tell you that I have exactly the same thing. When I fill the appeal, it was written that someone will contact me by email. In fact, I got only the information that suspension is being upheld. Probably a chat robot... I will try to call directly to them. The most funny, but it isn't, it's that I have already a verified account in Google, and can diffuse my ads normally with Google ads. And in Microsoft ads, it's possible to import the Google information. When I imported the information, it works, and my google email appears in my microsoft profile . But the rest of the importation (ads information) didn't work.. So I did it manually. For Microsoft ads, I used the email of my company which is different from the one I used with Google ads... is this maybe the problem?

    Was this answer helpful?

    0 comments