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I do NOT want my ads to show up on mobile devices

Anonymous
2015-06-26T19:04:00+00:00

I don't want my ads showing up on mobile devices (phones / tablets). How can I remove or disable this feature. It appears as if Bing has not given me an option to turn off / disable mobile devices, and that this is automatically enabled by default. This doesn't make any sense because that choice of where ads are being displayed has to be decided upon by the Ads Customer. And I don't want the mobile devices. How may I either turn off or disable?

I've gone to Advanced Targeting Options, Devices, and tried to decrease the bids.

On the Tablets it won't allow me to decrease the bids by less than 20%.  Decreasing by 20% is not the same as turning off or disabling. Therefore that's not really solving the problem. How can I keep my ads from showing up on the tablets? What can I do to solve this?

Thanks

Microsoft Advertising | Manage ads | Manage campaigns

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-06-27T00:36:37+00:00

Hi Sunshinecc,

You can return to the Advanced Targeting Options > Devices screen to exclude smartphones from your campaign. You can do this by modifying your smartphone bid to "decrease by 100%." This will set your smartphone bids to zero, effectively excluding smartphones from your campaigns.

Tablet traffic and PC traffic are generally similar enough that we currently don't support excluding tablet traffic altogether. We have a Bing Ads FAQ about Device Targeting that explains this more in depth.

We are always looking for ways to improve our product. Why are you interested in excluding tablets from your campaigns?

Thanks for sharing your feedback with us,

Haily De La Cruz

Program Manager // Campaign Management // Bing Ads

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Anonymous
2015-06-27T05:08:12+00:00

Thank you for a helpful reply. I appreciate it. To answer your question. I won't always want to disable mobile / tablets only sometimes. I just didn't necessarily want it always added in automatically without having the option to discourage (decrease) it when desired. 

Thanks Again

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  1. Anonymous
    2015-06-29T17:01:04+00:00

    Hi Sunshinecc,

    Thank You Haily for the helpful reply. I would also like to ad Bing Ads Feature Suggestion Forum allows you to voice your opinion on how our platform can be better. At Microsoft Advertising, we take pride in collaborating closely with the industry. We also acknowledge that to improve, we need advice from our customers. To capture those recommendations, we regularly hold forums with advertisers and our engineering team so you can provide feedback and feature requests directly to the people building the product. 

    The Bing Ads Feature Suggestion Forum is an easily accessible site to propose ideas and feature requests. Suggestions captured in this forum will be constantly reviewed and assessed for consideration to further enrich the capabilities of the search marketing platform. Please visit the Bing Ads Feature Suggestion Forum to share, rate and help prioritize new feature requests that make managing your online marketing easier.

    Visit the Bing Ads Feature Suggestion Forum: http://microsoftadvertising.uservoice.com

    We value and appreciate your feedback.

    Thanks

    Priscilla

    Bing Ads Support E1ngineer

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