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We get this error when trying to save Media Ads. Anyone else?

Anonymous
2025-05-07T12:33:06+00:00

We have encountered an unidentified error. Please contact support to get more information about this error.

Microsoft Advertising | Manage ads | Manage campaigns

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  1. Anonymous
    2025-05-07T15:01:50+00:00

    Hello Rob Wadzinski

    Thank you for using our Microsoft Advertising Community Forum! 

    Thanks for bringing this to our attention. That error message typically indicates a temporary issue or a browser-related conflict. To start, here are a few browser troubleshooting steps you can try:

    • Clear your browser cache and cookies
    • Try using a different browser (e.g., Chrome, Edge, or Firefox)
    • Disable any browser extensions that might interfere with page functionality
    • Ensure your browser is up to date

    If the issue persists after trying the above, it may be account-specific. I’ll reach out to you via private message shortly so we can discuss your account details securely and investigate further.

    Our support teams are happy to discuss your account in more detail via phone or chat to provide review assistance, please see our support page to reach out!

    Kind regards,

    Arsen D.| Microsoft Advertising Support Specialist | 800-518-5689

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