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Paid for HEVC But still will not open videos.

Peter Sheridan 0 Reputation points
2025-05-31T13:39:46.29+00:00

Hi all I have paid for HEVC but it is still asking me to pay before it will play.

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. S.Sengupta 24,201 Reputation points MVP
    2025-06-01T00:50:16.83+00:00

    Firstly:

    Open Microsoft Store and go to your account/library

    Check if HEVC Video Extensions appears in your purchased apps.

    You must use the same Microsoft account through which you purchased.

    Press Windows + R type wsreset.exe and hit Enter.

    Once the process is over> Reboot.

    If required reinstall:

    Open Microsoft Store > Library > HEVC Video Extensions > Install

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