I am not able to log into teams

Hi @Sandy Hernandez ,

Thank you for raising question to Microsoft Q&A.

According to this issue, may I know if you have tried to sign into Teams via https://teams.microsoft.com/ ? (Teams web version).

If you cannot sign-in on the web version, consider trying with suggest steps from Shabana, or you could contact your IT department for further check.

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That error code in Microsoft Teams usually indicates a sign-in or authentication issue. Since you just changed your password, here are some steps to try that might resolve it:

Sign out and restart Teams: Fully sign out of Teams, then close the app completely and reopen it. Sometimes this refreshes the connection.

Clear Teams cache:

Close Teams completely.

  Navigate to the cache folder:
  
        On Windows: `%appdata%\Microsoft\Teams`
        
              On Mac: `~/Library/Application Support/Microsoft/Teams`
              
                 Delete the contents of the Cache folder.
                 
                    Restart Teams and try to sign in again.
                    
                    **Use the web version:** Try signing in to [https://teams.microsoft.com](https://teams.microsoft.com) using your new password. If this works, the problem might be with the desktop app.
                    

1. Check your credentials: Make sure you’re entering the full email address as your username along with the new password.

Update Teams: Make sure your Teams app is updated to the latest version.

Restart your device: Sometimes a simple reboot helps clear up authentication problems.

Check your organization’s account status: If your account is managed by your organization (work/school), sometimes password changes take a bit to propagate. You might want to check with your IT admin if the account is active and the password sync is complete.