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Why am I getting a pop up in Company Portal telling me that my device is already set up in another organization?

Phil Langdon 0 Reputation points
2025-05-19T09:57:48.4566667+00:00

I have a device (Lenovo Laptop) enrolled in InTune through AutoPilot. When I now open company portal I can't see anything and I get a message to say the device is already set up in another organization.

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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  1. Catherine Kyalo 1,855 Reputation points Microsoft Employee
    2025-06-03T12:17:41.9166667+00:00

    Hi Phil Langdon

    Device Already Enrolled: The device might have been previously enrolled using a different user account or organization or was used as Test account for Autopilot as confirmed by user on tech forum here - Company portal enrolment issues: Your device is already connected by your organisation

    Residual Enrollment Artifacts - Troubleshooting Windows device enrollment errors in Intune provides some troubleshooting steps that might be helpful.

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