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EMAIL RULES AND TRIGGERS

Michelle Walker-Whatley 0 Reputation points
2025-05-14T06:53:07.5433333+00:00

HI

i get emails from an SNMP in the below format

Issue

Resolved

they come in as 2 seperate emails - and are already ruled to go strait to that store's Folder on Outlook

But how do i create a rule that will cancel out the first one - so you are only left with the email / issue that is not resolved?

I was thinking that creating a rule that if an email contains a specific word, it will empty out the entire folde r- but even that i am struggling with - HELP!!!

TIA

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Hornblower409-4652 315 Reputation points
    2025-05-16T04:57:26.34+00:00

    If I may simplify your question - Using Rules, you want to delete an existing item from a folder when a similar, but different, item arrives in the Inbox?

    If so, then I do not know any way to do this using standard Rules.

    If you are using Outlook Classic, this could be done with custom VBA code and the Run A Script Rule action. https://www.slipstick.com/outlook/rules/outlooks-rules-and-alerts-run-a-script/

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