Error Message on Outlook initiation

Question

Error Message on Outlook initiation

Greta Rapinett 20

Dear team

2 days ago, I started getting cpanelmaildiscovery pop to allow it to make changes. I am unsure if I should, since there is no indication of the outcome of these changes.

Also, on restart, I got this error message - not sure if it is related or not - here is the message:
Correlation Id: f75d8b67-8fcd-46b7-b75a-57e9be3bbba8

Timestamp: 2025-05-10T07:03:10.000Z

DPTI: 25e25a689043df29a5bf771e5fd6e5f185593d24098ce87cb94d2c28b4592db3

Message: Access denied for the resource.

Tag: 4usqa

Code: 3399614475

Kindest regards

Greta

Hien-L 4,105 Reputation points Microsoft External Staff Moderator

2025-05-14T04:47:51.5566667+00:00

Hi Greta Rapinett,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 4,105 Reputation points Microsoft External Staff Moderator

2025-05-16T02:31:12.0066667+00:00

Hi @Greta Rapinett ,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

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Hien-L 4,105 Reputation points Microsoft External Staff Moderator

2025-05-14T04:47:51.5566667+00:00

Hi Greta Rapinett,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hien-L 4,105 Reputation points Microsoft External Staff Moderator

2025-05-16T02:31:12.0066667+00:00

Hi @Greta Rapinett ,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

Answer 1

Hien-L 4,105 Microsoft External Staff Moderator

Hi Greta Rapinett,

Welcome to our forum!

Please take the following steps:

Navigate to Entra signed in as a tenant admin - https://entra[.]microsoft[.]com/
Search for Microsoft Information Protection API > got to Properties
Select Yes for 'Enabled for users to sign in?’

More information: I am getting this error message non-stop in Outlook. Any ideas how to - Microsoft Community

Hope it helps.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

Greta Rapinett 20 Reputation points

2025-05-16T07:01:25.4966667+00:00

Dear Team

Apologies for the delay in replying. Your help was valuable and it solved the issue.

Thank you so so much.

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Error Message on Outlook initiation

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