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Hi, i recently changed my phone and ever since i did i am not getting codes on my authenticator anymore, I cant get in stuff like my paypal because it tells me that it sended a code but i did not receive a code. Same with stuff from my work or study, i dont really know how to fix this but i really need it fixed.. can someone help me?
Hi Manouk,
When you get a new phone, the Authenticator app doesn’t automatically carry over your 2FA settings (like PayPal, work accounts, school accounts). That means the codes won’t show up, and the services still expect the old phone.
Ah okay! How do I fix this? Do i need to contact paypal for this or is this something that I can fix? ( I dont have my old phone anymore so i’m not sure i could)
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How can this issue be resolved. I've even tried to call
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Iam facing the same issue. How do we fix this?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 50%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
The same question