did not receive my candy crush card after redeeming 1500 points

Hello @bernard senkowski ,

Thank you for reaching out to Microsoft Q&A! I'm so sorry you have trouble redeeming your points, for issues related to Microsoft Rewards bonuses, the best way to get assistance is by contacting the Microsoft Rewards Support team directly. They’ll be able to review your account and provide specific help.

You can submit a support request here: https://rewards.bing.com/support

Once you’re on the page:

1. Sign in with the account associated with your Rewards.
2. Select the appropriate category (e.g., “Points” or “Promotions”).
3. Provide details about the missing bonus.

This ensures your case is handled by the right team.

Reaching out to Microsoft customer service does not work either. I have earned the candy crush saga gift card. But yet it's never sent to me. No matter how many requests I put in.