Using the Team Azure Pipelines app, we are not receiving expected posts to a channel when builds complete, fail, etc.

Question

Using the Team Azure Pipelines app, we are not receiving expected posts to a channel when builds complete, fail, etc.

Mike Navin 5

We are using the Azure Pipelines app to receive posts to a Teams channel when builds complete, fail, etc. We have subscribed using the app. This worked for a period of time, but it is not working any longer. The issue began on 29 April 2025. I've tried logging out and logging back in, unsubscribing and resubscribing, but we still are not receiving the posts we expect.

Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-07T08:53:22.3433333+00:00

Hi Mike Navin

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know. Thank You.
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-08T09:07:18.1233333+00:00

Hi Mike Navin

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know and consider accepting the answer as the token of appreciation. Thank You.

2 answers

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Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-07T08:53:22.3433333+00:00

Hi Mike Navin

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know. Thank You.
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-08T09:07:18.1233333+00:00

Hi Mike Navin

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know and consider accepting the answer as the token of appreciation. Thank You.

Answer 1

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Answer 2

Durga Reshma Malthi 420 Microsoft External Staff Moderator

Hi Mike Navin

Could you please follow the below steps to resolve this issue:

Verify the Subscription settings by navigating to Azure DevOps -> Project settings -> Service hooks, and check if the Azure Pipelines – Teams subscription is still active and correctly configured. If it exists, try recreating the subscription to refresh it.
In Teams, go to Manage Apps and ensure the Azure Pipelines app is permitted and not disabled. Open the Teams Channel Settings and verify if the app still has permission to post messages.
Ensure you must be part of the Project Administrator group to set Azure Pipelines subscription with Microsoft Teams.
In the service hook settings, find the Event History or Log section. Here, you can see failed events and click on them to view error messages. Try re-triggering a recent event to see if Teams receives it. If the failures continue, consider reconfiguring the service hook or re-authenticating Microsoft Teams.
Since this issue began on April 29, please check if any updates for Microsoft Teams, Azure Pipelines, or Azure DevOps were implemented around that time. If you are using a corporate Teams environment, confirm with IT whether any security policies have changed.
Go to Azure DevOps -> Project Settings -> Notifications. Review the notification rules you've set up for build completions, failures, etc., and ensure they are configured to send messages to the correct Teams channel. Also, verify that you are subscribed to the correct build events (success, failure, etc.).
If you are using an API key or service connection to link Azure DevOps to Teams, ensure that the API key or service connection is still valid and has not expired or been revoked. If necessary, generate a new API key or token and update it in both Teams and Azure Pipelines.

And there seems to be an ongoing issue with Azure Pipelines not sending notifications to Teams channels since April 29, 2025. Users have reported similar problems - so monitoring updates might be helpful

https://developercommunity.visualstudio.com/t/Azure-Pipelines-Teams-App-no-longer-send/10896772?q=SSH+API

Additional References:

https://learn.microsoft.com/en-us/azure/devops/pipelines/integrations/microsoft-teams?view=azure-devops

https://stackoverflow.com/questions/74305766/microsoft-teams-notification-stops-working-intermittently#:~:text=Here%20is%20a%20troubleshoot%20advice%3A%20Please%20go%20to,usually%20provide%20an%20error%20message%20for%20further%20investigation.

Hope this helps!

Please Let me know if you have any queries.

Aksa Malik 0 Reputation points

2025-05-14T15:53:51.5833333+00:00

I am facing the same issue. I no longer get any work item notifications sent to Outlook. This issue started on April 29th for us as well.
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-14T16:27:24.96+00:00
Hi Aksa Malik

Could you please check the work item notifications -> Navigate to User Settings -> Notifications.

In the same notification settings, check if your email preferences are set correctly. Ensure that your email address is correct and that you have not opted out of receiving notifications.

Some organizations have email delivery restrictions that prevent Azure DevOps emails from reaching Outlook. Check with your IT team if any email rules were changed.

FYI: I haven't seen this issue on my end, and I am receiving the notifications. Please create a test work item, mention @ your name in the comment section, and try it again.

Additional References:

https://learn.microsoft.com/en-us/azure/devops/organizations/notifications/manage-your-personal-notifications?view=azure-devops

https://learn.microsoft.com/en-us/azure/devops/organizations/notifications/at-mentions?view=azure-devops
Aksa Malik 0 Reputation points

2025-05-14T16:37:02.8766667+00:00

Hi Durga,

I have completed everything you requested, but I still haven't received any emails. I even deleted all notifications and added them back in. I created a new work item and tagged others in the company, but no emails have come through. Since our emails are managed on your end, I wanted to bring this to your attention again. This issue began on April 29, 2025, and it seems that our company is not the only one affected.
Aksa Malik 0 Reputation points

2025-05-14T16:41:22.6+00:00

https://stackoverflow.com/questions/79498747/azure-devops-server-2022-mention-email-notifications-not-working
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-14T17:04:34.42+00:00

Hi Aksa Malik

Could you please check this stackoverflow - https://stackoverflow.com/questions/66370681/azure-devops-get-notified-when-you-are-assigned-a-work-item

Also refer to the Troubleshooting guide

And could you please try to create the setting as shown below and test it once?

Hope this helps!

Please Let me know if you have any queries.
Aksa Malik 0 Reputation points

2025-05-14T17:15:16.6666667+00:00

I created the new subscription.

I deleted the work item that I created in the morning to test with, and no email was sent.
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-14T17:26:20.64+00:00

Aksa Malik

Could you select the delivery option as email and provide your email address in this format and also try using alternate email address as well.

Hope this helps!

Please Let me know if you have any queries.
Aksa Malik 0 Reputation points

2025-05-14T17:31:56.67+00:00

Okay I changed it to your email address added a new work item, saved it, reloaded the page, and then deleted it.
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-15T08:36:02.1966667+00:00

Hi Aksa Malik

I believe you have changed it to your email address, and could you please let me know if you are receiving notifications

Please Let me know if you have any queries.
Mike Navin 5 Reputation points

2025-05-15T13:21:42.82+00:00

We ended up having to unsubscribe from all of the subscriptions we had set up for all the pipelines we had subscriptions to, sign out, and basically start from scratch to set them up again.
Aksa Malik 0 Reputation points

2025-05-15T15:41:09.6666667+00:00

Did you have to do this for each team member?
Mike Navin 5 Reputation points

2025-05-15T15:49:29.1366667+00:00

Since we are using the app primarily for just notifications to the channel, only the person who set up the notifications had to go through the process.
Aksa Malik 0 Reputation points

2025-05-15T15:54:15.54+00:00

Thanks. Our problem is a bit different. We aren't receiving notifications to our email when a change is made to a work item. Last email we received was on April 29th.
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-16T08:57:53.6+00:00
Hi Aksa Malik

Verify the subscription you created is enabled at the organization level.

Assign a work item to another colleague and confirm if they received an email. If possible, change the notification recipient to a different email (personal or another corporate alias) and check if it arrives.

If the Skip Initiator option is enabled, disable it and try once.

Verify if you are part of Project Administrator group

Navigation to Organization Settings -> Global Notifications -> check if you have subscribed for work item settings.

There are some rate limits on email notifications from Azure DevOps. If your organization has recently triggered a lot of notifications, it could have hit a threshold where Azure DevOps temporarily stops sending emails. This usually resets after a certain period. Check if you have received any warning messages in Outlook - Rate and usage Limits

Hope this helps!

Please Let me know if you have any queries.
Aksa Malik 0 Reputation points

2025-05-16T13:48:16.67+00:00

Hi Durga,

I've done all this before, and nothing is working. These are steps that I was able to find online and follow before contacting you.
Durga Reshma Malthi 420 Reputation points Microsoft External Staff Moderator

2025-05-16T16:58:14.9566667+00:00

Hi Aksa Malik

Could you create a new thread for this issue, we will assist you in debugging it.
Aksa Malik 0 Reputation points

2025-05-16T17:31:06.8+00:00

Where should I create that thread?

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Using the Team Azure Pipelines app, we are not receiving expected posts to a channel when builds complete, fail, etc.

2 answers

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