Receiving Azure Event Emails in French Despite Language Settings Set to German/English

Question

Receiving Azure Event Emails in French Despite Language Settings Set to German/English

Markzoll Natascha 0

Hi everyone,

I'm repeatedly receiving event invitations and course announcements from [****@email.microsoft.com]** – however, all of them are in French, and the events themselves are only offered in French as well.

This is a problem because I don't speak French, and I've double-checked all my account settings:

My Microsoft Account language is set to German (Switzerland).

My Azure Portal settings are set to English (Switzerland).

My Office/Microsoft 365 settings are also in German or English.

Even on learn.microsoft.com, I’ve manually selected English.

Despite all this, I continue to receive French-language communications. I’ve also checked email preferences and regional settings in my account and event pages, but nothing seems to change the language of the Azure-related emails.

Could this be caused by a default regional assignment (e.g. Switzerland → Romandy), or an old event registration in French?

I would really appreciate if someone from Microsoft or the community could help:

How can I force these emails to come in German or English instead of French?

Is there a specific preference portal or support contact I should reach out to?

Thanks a lot in advance!

Best regards,Hi everyone,

I'm repeatedly receiving event invitations and course announcements from [****@email.microsoft.com]** – however, all of them are in French, and the events themselves are only offered in French as well.

This is a problem because I don't speak French, and I've double-checked all my account settings:

My Microsoft Account language is set to German (Switzerland).

My Azure Portal settings are set to English (Switzerland).

My Office/Microsoft 365 settings are also in German or English.

Even on learn.microsoft.com, I’ve manually selected English.

Despite all this, I continue to receive French-language communications.
I’ve also checked email preferences and regional settings in my account and event pages, but nothing seems to change the language of the Azure-related emails.

Could this be caused by a default regional assignment (e.g. Switzerland → Romandy), or an old event registration in French?

I would really appreciate if someone from Microsoft or the community could help:

How can I force these emails to come in German or English instead of French?

Is there a specific preference portal or support contact I should reach out to?

Thanks a lot in advance!

Best regards,

Natascha

Ashok Gandhi Kotnana 6,355 Reputation points Microsoft External Staff

2025-04-29T11:21:49.4733333+00:00
Hi @Markzoll Natascha ,

It sounds like you are experiencing an issue with receiving emails in French despite your language settings being configured for German or English. This could potentially be related to a few factors:

Default Regional Assignment: It's possible that the regional settings for your account may be influencing the language of the emails you receive. If your account is associated with a region where French is the primary language (like Romandy in Switzerland), it might default to sending communications in French.

Old Event Registrations: If you have previously registered for events that were offered in French, your email preferences for those specific events might still be set to French, leading to continued communications in that language.

To address this issue, you can try the following steps:

Check Event Registrations: Look for any old registrations for events that may have been in French and see if you can opt out or change the language preference for those specific events.

Contact Support: If the issue persists, consider reaching out to Microsoft support for assistance. They may be able to provide more specific guidance or adjust settings on their end.

Unfortunately, there isn't a specific portal mentioned in the context for changing language preferences for Azure-related emails directly, but contacting customer support would be the best course of action.

Reference: -

https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide#set-your-preferred-language

https://learn.microsoft.com/en-us/microsoft-365/commerce/billing-and-payments/manage-billing-notifications?view=o365-worldwide#change-the-language-you-receive-email-in

Kindly confirm if the provided solution resolves your queries. we will look forward to your valuable feedback.

Thank you.
Markzoll Natascha 0 Reputation points

2025-04-29T12:26:59.62+00:00

Hi @Ashok Gandhi Kotnana ,

Thanks for your response!

I’ve double-checked everything – there haven’t been any past events in French, and the regional settings are all correctly configured. The language and region settings in the tenant and admin center are set properly to either German or English.

Yet I’m still receiving emails in French – quite the mystery 😄 I guess I’ll try my luck with support. Funny enough, it seems easier to open a ticket for Sentinel than for something like “Azure event emails” 😅 If you happen to know the right category, I’d really appreciate the hint!

Best regards,

Natascha

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Ashok Gandhi Kotnana 6,355 Reputation points Microsoft External Staff

2025-04-29T11:21:49.4733333+00:00

Hi @Markzoll Natascha ,

It sounds like you are experiencing an issue with receiving emails in French despite your language settings being configured for German or English. This could potentially be related to a few factors:

Default Regional Assignment: It's possible that the regional settings for your account may be influencing the language of the emails you receive. If your account is associated with a region where French is the primary language (like Romandy in Switzerland), it might default to sending communications in French.

Old Event Registrations: If you have previously registered for events that were offered in French, your email preferences for those specific events might still be set to French, leading to continued communications in that language.

To address this issue, you can try the following steps:

Check Event Registrations: Look for any old registrations for events that may have been in French and see if you can opt out or change the language preference for those specific events.

Contact Support: If the issue persists, consider reaching out to Microsoft support for assistance. They may be able to provide more specific guidance or adjust settings on their end.

Unfortunately, there isn't a specific portal mentioned in the context for changing language preferences for Azure-related emails directly, but contacting customer support would be the best course of action.

Reference: -

https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide#set-your-preferred-language

https://learn.microsoft.com/en-us/microsoft-365/commerce/billing-and-payments/manage-billing-notifications?view=o365-worldwide#change-the-language-you-receive-email-in

Kindly confirm if the provided solution resolves your queries. we will look forward to your valuable feedback.

Thank you.
Markzoll Natascha 0 Reputation points

2025-04-29T12:26:59.62+00:00

Hi @Ashok Gandhi Kotnana ,

Thanks for your response!

I’ve double-checked everything – there haven’t been any past events in French, and the regional settings are all correctly configured. The language and region settings in the tenant and admin center are set properly to either German or English.

Yet I’m still receiving emails in French – quite the mystery 😄 I guess I’ll try my luck with support. Funny enough, it seems easier to open a ticket for Sentinel than for something like “Azure event emails” 😅 If you happen to know the right category, I’d really appreciate the hint!

Best regards,

Natascha

Answer 1

Ashok Gandhi Kotnana 6,355 Microsoft External Staff

Hi @Markzoll Natascha ,

Thanks for the response back, I understood your frustration, below is the guide to open a support request

the best option is to open a support request with Azure Support:

Create an Azure support request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

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Note: If you stuck somewhere please let me know i can help you as needed

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Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Markzoll Natascha 0 Reputation points

2025-04-29T12:59:35.6733333+00:00

Hi @Ashok Gandhi Kotnana ,

Thank you for the quick response and the helpful information.

I will go ahead and create a support request with Azure as suggested. If I run into any issues, I’ll be sure to reach out. I really appreciate your offer to assist further.

No worries regarding the support contract – we’re relatively highly licensed and also have a support agreement in place. So I should be well covered there.

Of course, I’ll make sure to accept and upvote the answer once my issue is resolved, to help others as well.

Best regards, Natascha
Ashok Gandhi Kotnana 6,355 Reputation points Microsoft External Staff

2025-04-29T13:02:11.77+00:00

Hi @Ashok Gandhi Kotnana ,
Thank you for your response and for accepting the answer. Feel free to reach out if you run into any issues while creating it—I'm here to help.

Thankyou

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Receiving Azure Event Emails in French Despite Language Settings Set to German/English

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