How to transfer a domain from Azure to AWS

Question

How to transfer a domain from Azure to AWS

Flatts 0

We are attempting to transfer our domain from the Azure portal to AWS and cannot update the proper DNS records to do so. How are we supposed to do this?

Prabhavathi Manchala 970 Reputation points Microsoft External Staff

2025-04-25T21:57:04.3566667+00:00
Hi Flatts,

To successfully transfer the domain from Azure to AWS, follow these steps:

Ensure the domain is eligible for transfer, has been registered for at least 60 days, and is not locked.

Sign in to Azure portal → Navigate to Azure DNS → Locate your domain → Disable transfer lock if enabled.

Get the transfer (EPP/Auth) code → Go to your domain in the Azure Portal → Click Get authorization code → Save it for the AWS transfer.

Initiate Transfer in AWS Route 53 → Sign in to Route 53 console → Go to Registered Domains → Select Transfer Domain → Enter domain name → Follow prompts → Provide Azure authorization code.

To update DNS records, create a hosted zone in AWS Route 53 and note the AWS nameservers. Then, in the Azure portal, update your domain's nameservers to point to AWS. Wait 24-48 hours for propagation before proceeding.

Complete the AWS transfer after DNS propagation, confirm ownership, pay for renewal, and check your email. Keep your domain active during the 5-7 day transfer, maintain both accounts, and set up AWS DNS to avoid disruptions.

https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain#update-contact-information

https://learn.microsoft.com/en-us/azure/dns/dns-operations-recordsets-portal
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Jose Flores 0 Reputation points

2025-04-30T00:11:32.16+00:00
Hi @Prabhavathi Manchala

Thanks for your reply and the detailed steps. I'm assisting @Flatts with this process and currently have full access to the Azure subscription and domain settings.

Current Status and Blockers

The domains are eligible for transfer (registered years ago, no 60-day restriction).

We have removed all locks under App Service Domain > Locks.

There is no visible option anywhere in the portal to request the transfer authorization (EPP) code — not under:

App Service Domains > Advanced Management

DNS Zone > Domain Management

Or any related blade.

We’ve attempted to open a support ticket multiple times, but the Azure Portal throws a persistent error:

“An error occurred while fetching results from the web. We will be fixing this soon. Please try again later.”

This loop prevents us from requesting direct assistance via official support, despite having an active support plan.

We’re currently blocked from:

Retrieving the EPP/Auth Code

Initiating the domain transfer to AWS Route 53 or any other registrar

Contacting Azure support via the normal portal flow

Request

Is there any alternate channel to escalate this?
Can a Microsoft representative directly assist us in retrieving the EPP code (via private message or secure email), given that support access is broken?

Your urgent help is appreciated so we can unblock this transition.

Thanks,
Jose

2 answers

Your answer

Prabhavathi Manchala 970 Reputation points Microsoft External Staff

2025-04-25T21:57:04.3566667+00:00

Hi Flatts,

To successfully transfer the domain from Azure to AWS, follow these steps:

Ensure the domain is eligible for transfer, has been registered for at least 60 days, and is not locked.

Sign in to Azure portal → Navigate to Azure DNS → Locate your domain → Disable transfer lock if enabled.

Get the transfer (EPP/Auth) code → Go to your domain in the Azure Portal → Click Get authorization code → Save it for the AWS transfer.

Initiate Transfer in AWS Route 53 → Sign in to Route 53 console → Go to Registered Domains → Select Transfer Domain → Enter domain name → Follow prompts → Provide Azure authorization code.

To update DNS records, create a hosted zone in AWS Route 53 and note the AWS nameservers. Then, in the Azure portal, update your domain's nameservers to point to AWS. Wait 24-48 hours for propagation before proceeding.

Complete the AWS transfer after DNS propagation, confirm ownership, pay for renewal, and check your email. Keep your domain active during the 5-7 day transfer, maintain both accounts, and set up AWS DNS to avoid disruptions.

https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain#update-contact-information

https://learn.microsoft.com/en-us/azure/dns/dns-operations-recordsets-portal
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Jose Flores 0 Reputation points

2025-04-30T00:11:32.16+00:00

Hi @Prabhavathi Manchala

Thanks for your reply and the detailed steps. I'm assisting @Flatts with this process and currently have full access to the Azure subscription and domain settings.

Current Status and Blockers

The domains are eligible for transfer (registered years ago, no 60-day restriction).

We have removed all locks under App Service Domain > Locks.

There is no visible option anywhere in the portal to request the transfer authorization (EPP) code — not under:

App Service Domains > Advanced Management

DNS Zone > Domain Management

Or any related blade.

We’ve attempted to open a support ticket multiple times, but the Azure Portal throws a persistent error:

“An error occurred while fetching results from the web. We will be fixing this soon. Please try again later.”

This loop prevents us from requesting direct assistance via official support, despite having an active support plan.

We’re currently blocked from:

Retrieving the EPP/Auth Code

Initiating the domain transfer to AWS Route 53 or any other registrar

Contacting Azure support via the normal portal flow

Request

Is there any alternate channel to escalate this?
Can a Microsoft representative directly assist us in retrieving the EPP code (via private message or secure email), given that support access is broken?

Your urgent help is appreciated so we can unblock this transition.

Thanks,
Jose

Answer 1

Hello Flatts,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that you would like to transfer our domain from the Azure portal to AWS and cannot update the proper DNS records to do so.

Transferring a domain from Azure to AWS involves several steps, including updating DNS records. These are step-by-step guide to help you through the process:

A: Unlock the Domain in Azure and disable Whois Privacy if it's enabled, disable it to allow the transfer.

B: Export your current DNS records (ALL) from Azure. This includes A, CNAME, MX, and TXT records, and import DNS Records to AWS - https://www.domainsearchall.com/guides/how-to-update-dns-settings-for-domain-name-transfer/ and https://dnsimple.com/how-to-transfer-a-domain-without-downtime

C: Request the transfer authorization code (EPP code) from Azure. This code is sent to the email address associated with your domain. Then, initiate Transfer in AWS Route 53 console, select "Registered Domains," and choose "Transfer Domain." Enter the authorization code and follow the prompts - https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-to-route-53.html).

D: Check your email for confirmation and authorization emails from AWS. Click the links to approve the transfer. Then, once the transfer is complete, update any necessary domain configurations in AWS Route 53 - https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-to-route-53.html

E: Use tools like dig or online DNS checkers to verify that your DNS records are correctly propagated - https://dnsimple.com/how-to-transfer-a-domain-without-downtime and monitor for transfer issue if there is any.

I hope this is helpful! Do not hesitate to let me know if you have any other questions or clarifications.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.

Prabhavathi Manchala 970 Reputation points Microsoft External Staff

2025-04-29T18:37:44.1766667+00:00

Hi Flatts,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Thank you for answering Sina Salam

Answer 2

@Jose Flores @Flatts To request auth code please navigate to link below:

https://learn.microsoft.com/en-us/rest/api/appservice/domains/transfer-out?view=rest-appservice-2024-04-01

Click green Try It button and sign in using Entra ID account with Owner role.

User's image

On right, fill in domain and resource group, scroll down and click Run.

User's image

If successful it should show status code 200 and if you scroll down a bit you will see json output with authCode in it. The code is in between the quotation marks.

Please reply back with your results, whether positive or negative.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

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How to transfer a domain from Azure to AWS

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