I got a new phone, Authenticator didn’t transfer, I cannot access my Microsoft emails

Michael White 0 Reputation points
2025-04-23T16:08:39.39+00:00

I got a new Iphone a long while back, when I did, Authenticator didn’t transfer. I attempted to manually re-set it up, but it didn’t work entirely, so I was only able to access about half of my emails on my phone. Now my phone has somehow lost access to the accounts that I DID get set up, and I still cannot add my accounts to the Authenticator app. I have spent hours upon hours working on this for over a year and never had success. It hasn’t been worth my time invested to have access on my phone. But if my PC were to lose access, I’d be locked out of all Microsoft accounts, so I’d like to get it corrected. Google, and even Yahoo doesn’t have this problem…

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Shikha Ghildiyal 4,865 Reputation points Microsoft Employee
    2025-04-23T16:14:25.7833333+00:00

    Hi Michael White

    Thanks for reaching out to Microsoft Q&A.

    You can go to security page- https://mysignins.microsoft.com/security-info and delete your old mobile information

    User's image

    Once you have deleted old mobile info, please click on add sign and add details again by clicking on add sign inUser's image

    Once you click on add sign in , you will be able to see steps to add authentication

    User's image

    For more details: Reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.


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