I am the only Global Administrator for my Microsoft 365 tenant and am locked out due to MFA issues. I cannot access any support portals due to this lockout

Will Sumner 0 Reputation points
2025-04-22T18:06:13.19+00:00

I am locked out of my MFA (MS Authenticator app) and I am the only Global Administrator for my Microsoft 365 tenant and am locked out due to MFA issues. I cannot access any support portals due to this lockout.

On the authenticator, to get the (6-digit) code I need to sign into my account the app itself asks me for a 6-digit code from the authenticator. I am unable to navigate the phone tree in a way that elevates this case. All paths lead me back to submitting an online case/ticket, which I can't do without the code. Similarly, I can't chat without the code. I have no other MFA set up with my account so sending a text is not an option. I've tried so many things on the phone tree to elevate this case that the number has blocked me. I am literally totally locked out from our Office 365 account with no recourse.

What's more is that several employees (including me) got phished. My colleague confirmed a foreign login last week. So, bad actors have had or still have access to my account and I can't log in to see what information they may have accessed and secure the account. This issue may have well been caused by the hackers.

Please help!!! This is a critical flaw with MS support!

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Will Sumner 0 Reputation points
    2025-04-22T21:41:13.73+00:00

    Test post to see if I get email notifications about responses...

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