Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
24,285 questions
Lost access to authenticator app and unable to log in due to this. (I am the only administrator also)
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Daniil Lebedinskiy
0
Reputation points
Hi everyone! Suddenly I lost my phone with Authenticator app and can not log in right now (I am talking about business/organisation account) because there is no other way to confirm my sign in and also no way to reset it somehow. I can not ask administrator to reset my 2FA because I am the only one. Your advices for such a awful scenario?
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Harshitha Eligeti 2,755 Reputation points Microsoft External Staff2025-04-22T18:14:40.5333333+00:00 Hello @Daniil Lebedinskiy
If you don’t have another global administrator available to reset your registered MFA, this situation would fall under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Country
- TimeZone
We can then discuss further and assist you in resolving this issue.
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Harshitha Eligeti 2,755 Reputation points Microsoft External Staff
2025-04-23T14:16:19.0566667+00:00 Hello @Daniil Lebedinskiy
I can confirm that the support ticket I shared via private message has already been assigned to an engineer from the Data Protection team. Please connect with them to work on resolving the issue. Let me know if you don't receive a response from the engineer.Do let me know if you have any queries, we are happy to assist you further.
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Harshitha Eligeti 2,755 Reputation points Microsoft External Staff
2025-04-24T10:07:19.8833333+00:00 Hello @Daniil Lebedinskiy
Following up to see if the suggestion was helpful. And, if you have any further query do let us know. -
Harshitha Eligeti 2,755 Reputation points Microsoft External Staff
2025-04-25T09:36:20.3766667+00:00 Hello @Daniil Lebedinskiy
Following up to see if the suggestion was helpful. And, if you have any further query do let us know.
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