I cannot log in to my tenant, I get the AADSTS5000224 error

Question

I cannot log in to my tenant, I get the AADSTS5000224 error

Andrew Page 25

I cannot log in to my tenant, I get the following error:

Sign-in failed

Error code: AADSTS5000224

Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: xxxxx Correlation ID: xxxx Timestamp: 2025-04-22 13:06:03Z

I need to gain access to my subscription (xxxxxxxxxxx) or alternatively cancel the subscription to free up the Visual Studio Enterprise subscription credits and assign them to a new subscription.

Andrew Page 25 Reputation points

2025-04-22T13:43:44.2866667+00:00

Further information:
Trace ID: xxxxxxxx Correlation ID: xxxxxxx Timestamp: 2025-04-22 13:11:15Z
Goutam Pratti 4,095 Reputation points Microsoft External Staff

2025-04-22T13:56:27.1733333+00:00

Hello @Andrew Page

I understand that you're unable to access the Azure portal and are encountering the error: AADSTS5000224. This error is due to a de-authentication block for your tenant. To proceed with resolving this issue, I have sent you a private message requesting details. Please provide the information shared in that message via private message.
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Goutam Pratti 4,095 Reputation points Microsoft External Staff

2025-04-22T16:23:25.3633333+00:00
Hello @MOD Administrator ,

I hope you have posted your query using Andrew Page. Please log in to Andrew Page and go to your question. Below the question, you will see a 'Private Message' option. The details have been sent to you via private message. For your reference, I am attaching a screenshot.

Coming to your question to proceed further I need the below following details please send those details via private message only because as it contains PII information:

Global admin address of the affected tenant

Tenant ID which is affected

Let us know if you have any additional queries. Happy to assist you further.
Andrew Page 25 Reputation points

2025-04-22T16:37:17.88+00:00

It's ok - I have now replied
Goutam Pratti 4,095 Reputation points Microsoft External Staff

2025-04-23T10:17:45.4633333+00:00

Hello @Andrew Page ,

As you shared the tenant details via private message, I have involved the Product Group team to remove the authentication block. We are working actively on it once the block is removed, I'll provide you with an update here.

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Andrew Page 25 Reputation points

2025-04-22T13:43:44.2866667+00:00

Further information:
Trace ID: xxxxxxxx Correlation ID: xxxxxxx Timestamp: 2025-04-22 13:11:15Z
Goutam Pratti 4,095 Reputation points Microsoft External Staff

2025-04-22T13:56:27.1733333+00:00

Hello @Andrew Page

I understand that you're unable to access the Azure portal and are encountering the error: AADSTS5000224. This error is due to a de-authentication block for your tenant. To proceed with resolving this issue, I have sent you a private message requesting details. Please provide the information shared in that message via private message.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Goutam Pratti 4,095 Reputation points Microsoft External Staff

2025-04-22T16:23:25.3633333+00:00

Hello @MOD Administrator ,

I hope you have posted your query using Andrew Page. Please log in to Andrew Page and go to your question. Below the question, you will see a 'Private Message' option. The details have been sent to you via private message. For your reference, I am attaching a screenshot.

Coming to your question to proceed further I need the below following details please send those details via private message only because as it contains PII information:

Global admin address of the affected tenant

Tenant ID which is affected

Let us know if you have any additional queries. Happy to assist you further.
Andrew Page 25 Reputation points

2025-04-22T16:37:17.88+00:00

It's ok - I have now replied
Goutam Pratti 4,095 Reputation points Microsoft External Staff

2025-04-23T10:17:45.4633333+00:00

Hello @Andrew Page ,

As you shared the tenant details via private message, I have involved the Product Group team to remove the authentication block. We are working actively on it once the block is removed, I'll provide you with an update here.

Answer 1

Goutam Pratti 4,095 Microsoft External Staff

Hello @Andrew Page ,

The Reason that you are blocked because, it appears that authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

To resolve this, we reached out to the Product Group team internally. Our Team unblocked/re-authenticated your tenant. You can check and confirm are you able to login or not?

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment"

Andrew Page 25 Reputation points

2025-04-24T17:44:23.51+00:00

Thanks for your help - much appreciated.

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I cannot log in to my tenant, I get the AADSTS5000224 error

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