device enrolment in intune

Hello,

We have a situation with our shared devices, all of which are managed by Copilot. We are facing two scenarios:

Scenario 1:

• An IT staff member enrolled several computers using his user account. After his account was removed, many of these shared devices became non-compliant.
  • Question: What is the best way to restore these devices to compliance without wiping them, considering the large number of devices? Would applying a provisioning package (ppkg) to each device resolve this issue? Are there any specific configurations needed for the ppkg?

Scenario 2:

• We have devices enrolled by user X. If I add a ppkg file to these devices, which enrollment will take precedence (the original user X or the ppkg)?
• Observation: I tested adding a ppkg file with only a name change, but the name change was not reflected in Intune; the old name persisted, and everything else remained unchanged.

Any insights or recommendations would be greatly appreciated.