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Hi, I'm unable to receive SMS from Outlook when I'm logging in with my new phone

Andy Lo 0 Reputation points
2025-04-21T18:29:54.23+00:00

Hi, I have recently bought a new phone, while my main email account is able to be transferred on the new phone, I could not login with my other email, one of them I definitely have the right phone number, however when I was asked to authorize, I did not receive any SMS for the verification code. I have reached out to the service provider but there is nothing they could do.

Can I receive a call or something? There has to be more ways for me to get my account back , and because I use it as a side account, I only receive emails but not send from it, so I could not provide further information than the fact I am the owner of the account, I am holding the phone of the number I registered with

Really hope I can get this account back, thank you!

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Hien-L 1,060 Reputation points Microsoft External Staff
    2025-04-22T07:32:29.3633333+00:00

    Hi Andy Lo, 

    You can try the steps in the following link: 

    Troubleshooting verification code issues - Microsoft Support

    Since your issue is more related to account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice. 

    Thanks for your support and understanding!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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