Can't verify phone number to activate free Azure account

Question

Can't verify phone number to activate free Azure account

omar 0

I'm trying to activate a free Azure account with my Microsoft account, but the phone number verification step always fails. I’ve tried multiple valid phone numbers (including ones never used before), in different browsers, devices, and even using a newly created Microsoft account from my mobile device, but it still doesn't work.

Additionally, I can't contact Azure Support because I'm getting this error when trying to access the support portal:

AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1' (Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

i try on mobile but the same problem.

Abiola Akinbade 27,060 Reputation points

2025-04-21T04:15:42.19+00:00

Hello Omar,

Thanks for your question

You can also try the sign up on your mobile device.
This has fixed this issue for various users as well.

Regards,

Abiola
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-22T02:02:43.9966667+00:00

Hello @omar,

I am following up to check whether if you had a chance to review my below answer where I have asked you for the few details so that we can proceed with the creation of support ticket with Azure Subscription team.

Note:

Please provide the requested details over the Private Message.
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-23T08:58:02.9033333+00:00

Hello @omar,

Since we didn't receive your response on my below answer, I am following up to check whether if you had a chance to review my below answer where I have asked you for the few details so that we can proceed with the creation of support ticket with Azure Subscription team.

Note:

Please provide the below requested details over the Private Message.

1 answer

Your answer

Abiola Akinbade 27,060 Reputation points

2025-04-21T04:15:42.19+00:00

Hello Omar,

Thanks for your question

You can also try the sign up on your mobile device.
This has fixed this issue for various users as well.

Regards,

Abiola
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-22T02:02:43.9966667+00:00

Hello @omar,

I am following up to check whether if you had a chance to review my below answer where I have asked you for the few details so that we can proceed with the creation of support ticket with Azure Subscription team.

Note:

Please provide the requested details over the Private Message.
Sanoop M 2,660 Reputation points Microsoft External Staff

2025-04-23T08:58:02.9033333+00:00

Hello @omar,

Since we didn't receive your response on my below answer, I am following up to check whether if you had a chance to review my below answer where I have asked you for the few details so that we can proceed with the creation of support ticket with Azure Subscription team.

Note:

Please provide the below requested details over the Private Message.

Answer 1

Hello @omar,

The issue with phone number validation during activation of free Azure account can be resolved by creating a support ticket and working with our Azure Subscription team.

To proceed further, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Affected phone number

Contact email address

Please provide the above requested details over the Private Message so that I can proceed with creation of support ticket with Azure Subscription team and they will further assist you in resolving this issue.

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Can't verify phone number to activate free Azure account

1 answer

Your answer