Share via

How To Reactivate ? Your account or subscription is disabled for security reasons.

hend gayel 0 Reputation points
2025-04-19T22:59:51.3866667+00:00

Your account or subscription is disabled for security reasons.

We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision.

My Subscription ID

6970a4bf-118c-4a36-a65a-71d8292e03bd

Azure Advisor
Azure Advisor
An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.
114 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. TP 118.4K Reputation points
    2025-04-19T23:14:39.24+00:00

    Hi,

    Please create a subscription management support request so you can discuss with engineer and have them re-enable your subscription. Subscription support is free.

    Please carefully follow my instructions below to create support request and avoid getting stuck in endless loop. Please let me know if you run into any issues.

    1. Navigate to this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

    2. Click Create a support request button at top

    User's image

    3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. If not, proceed to step #4

    User's image

    4. On left, enter re-enable subscription in the box and click Go

    enter image description here

    5. Select Subscription management and click Next

    enter image description here

    6. Select your subscription from the dropdown and click Next

    7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

    enter image description here

    8. Fill out screen, Summary, Problem type: Re-enable my subscription, Problem subtype: Could not reactivate by self-service, then click Next button at bottom.

    enter image description here

    9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

    azure support request Return to support request

    10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required. Click Next to advance to Review + create tab, then click Create.

    You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

    Please click Accept Answer and upvote if the above was helpful.

    Thanks.

    -TP

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.