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Azure Credits not synced Founders Hub

Claudio 20 Reputation points
2025-04-19T19:38:39.0766667+00:00

I have received 5k credits, I used around 3k (can be confirmed in azure https://www.microsoftazuresponsorships.com/Balance ) but in Founder hub https://foundershub.startups.microsoft.com/ the credits used are only around 1k.

Due to this I had to stop using azure to avoid using all 5k credits and in addition I cannot request to unlock more credits due to the fact that the value shown in founder hub is completly wrong (in order to unlock more credits I have to confirm have used at least 50% = 2.5k in founder hub).

How can I solve this sync bug?

I tried to get support with azure and founder hub but nobody answers or provide any useful answer :(

Azure Startups
Azure Startups
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
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  1. Chiugo Okpala 1,120 Reputation points MVP
    2025-04-20T18:49:07.7533333+00:00

    @Claudio welcome to the Microsoft Q&A community.

    Based on similar cases, this issue seems to be a synchronization problem between the Azure Sponsorship Portal and the Founders Hub

    Here are a few steps you can try:

    Check Activation Status – Ensure that your credits were properly activated in the Founders Hub. Sometimes, incomplete activation can cause discrepancies.

    Verify Account Access – Make sure you're signed in with the correct Azure Sponsorship account that is linked to your Founders Hub.

    Wait for Sync – Some users have reported that the balance updates after a delay, though this isn't ideal.

    Submit a Support Request – If you haven't already, try submitting a ticket through the Azure Support Portal or the Founders Hub Support. Even if responses have been slow, persistence might help.

    If the issue persists, you might want to escalate it through Microsoft’s official support channels or community forums.

    https://learn.microsoft.com/en-us/answers/questions/2224427/azure-credits-no-longer-showing-in-founders-hub

    https://learn.microsoft.com/en-us/answers/questions/2200417/azure-founders-hub-credits-not-updated-after-unloc

    https://learn.microsoft.com/en-us/answers/questions/2203178/azure-sponsorship-credits-not-refreshing-after-ren

    I hope these helps. Let me know if you have any further questions or need additional assistance.

    Also if these answers your query, do click the "Upvote" and click "Accept the answer" of which might be beneficial to other community members reading this thread.

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