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I keep failing the domain verification process even though I shared the domain registration from Namecheap. I was approved for 5k spending and then it went away, I am dangerously close to hitting the 1k limit and I need more credits on azure so I don't get service interruption having to take it down. How do I pass domain verification and at least go back up to 5k of credits?
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Hi Halaa Menasy,
The issue you're facing may be due to domain verification and eligibility requirements for Azure credit levels in the Founders Hub. Domain verification is required to access higher credit tiers like the $25,000 offer. If verification fails or your startup details change (like name or address), the system may adjust your credit tier—possibly to a lower amount, such as $1,000. To fix this, go to the Founders Hub home page, select "Re-verify Domain", and upload documents like a domain purchase invoice, registry record, or a website showing your startup’s name, address, and domain. Make sure the documents are dated within the last 12 months and match your Founders Hub profile. If you need help, click the "?" icon in the portal and select "Submit a Support Ticket", including any screenshots or documents for review.
Please refer to the doc, Business and Domain Verification
If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi Halaa Menasy,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!
Hello Rakesh
I have reviewed your response and I decided to submit a support ticket because it is still stuck in the pending state and isn't verified yet, even though I submitted what you suggested. It is not yet resolved but we will see. Thank you for your time.
Hi Halaa Menasy,
Support requests are typically resolved within 3–4 business days. If you’ve already submitted a ticket, could you please share the support ticket number with us? This will help us check internally and assist you more effectively in resolving the issue.
Of course, 2504210040011208. Thank you
Thank you for sharing the support ticket numbers. We’ll connect with the support team internally to assist in resolving your issue.