Data quality Assessment job has failed. in purview

Question

Data quality Assessment job has failed. in purview

Naveenkumar Ramasamy 0

When I am performing data quality scan the job is getting failed

I try to delete the data products and connection and data quality scan and rerun the job but it again getting failed.
ERROR :'Internal service error occurred, please retry, or contact Microsoft support.'

someone kindly helps regarding this issue

Venkat Reddy Navari 1,270 Reputation points Microsoft External Staff

2025-04-21T09:14:49.6566667+00:00

@Naveenkumar Ramasamy We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

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Venkat Reddy Navari 1,270 Reputation points Microsoft External Staff

2025-04-21T09:14:49.6566667+00:00

@Naveenkumar Ramasamy We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Hi @Naveenkumar Ramasamy

ERROR "Internal service error occurred, please retry, or contact Microsoft support."

Typically indicates an internal backend issue in Microsoft Purview and not necessarily a misconfiguration in your environment. That said, there are some steps you can take to troubleshoot the issue.

Recommended Troubleshooting

Microsoft provides specific guidance on this scenario in their official documentation. You can find the detailed troubleshooting steps here:

Official Doc: https://learn.microsoft.com/en-us/purview/unified-catalog-data-quality-troubleshooting#my-dq-scan-job-failed-i-see-an-error-message-internal-service-error-occurred-please-retry-or-contact-microsoft-support-what-should-i-do-to-troubleshoot
Key suggestions from the doc include:

Retrying the scan after a short time (in case of transient issues).
Reviewing the job logs and status under the “Monitor” tab in Purview.
Ensuring that your scan configuration and data source connectivity are valid.
Opening a support ticket if the issue persists, especially if it continues across multiple retries.

If retrying and reviewing logs don’t resolve the issue, it’s recommended to contact Microsoft Support and provide

The job run ID, Error timestamp, Region and source type.

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

Venkat Reddy Navari 1,270 Reputation points Microsoft External Staff

2025-04-22T09:46:42.1866667+00:00

@Naveenkumar Ramasamy Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Data quality Assessment job has failed. in purview

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