Unable to burn a DVD Disc in Windows 10 Pro (22H2)

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Unable to burn a DVD Disc in Windows 10 Pro (22H2)

TIM 41

I have been trying to burn a DVD Disc with Roxio Creator NXT9, the program is unable to find a burning device. It doesn't matter if I am signed into my MS Account, or a local user. If I reboot the machine into SAFE MODE, the drive shows up in NXT9. If I turn OFF UAC , the drive shows up in NXT9. Leaving UAC off is a security problem. What steps can I do to diagnose this issue? I poured through GPEDIT and Local Security Policy trying to find the root of the issue. My burning device works (I installed it on another system (Linux) and it works flawlessly). Any and all help will be most appreciated.

Tim

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Answer 1

S.Sengupta 23,146 MVP

As it:

Works in Safe Mode

Works when UAC is disabled

Works on another machine (Linux)

It suggests that the Hardware is fine and it's definitely a software permissions/access-level issue in normal Windows mode.

Open PowerShell as Admin and type:

Get-WmiObject Win32_CDROMDrive

What do you find?

Right-click Roxio Creator NXT9 shortcut → Run as Administrator

See if the drive appears now.

Try with a different DVD burning application to check the issue.

TIM 41 Reputation points

2025-04-18T03:05:34.8+00:00

SS,

Thank you for the reply. I knew about and tried "Run as Administrator" (Compatibility context in Properties), it worked as well. Here is the output from PowerShell:

PS C:\Users\Tim> Get-WmiObject Win32_CDROMDrive

Caption Drive Manufacturer VolumeName

------- ----- ------------ ----------

HL-DT-ST BD-RE WH14NS40 D: LG (Standard CD-ROM drives)

I was hoping to solve the mystery without a cheat. This all started when I tried to send an ISO file to the context menu "Burn disc image", which still won't work because there is no way to "Run as Administrator" - the option does not exist in Properties (I know NXT9 burns ISO files). There is some USER security/policy issue going on here, but I have no idea how to find it.

Tim

Additional: I removed the hard disc in this system, put in another one and did a "Clean Install" of Windows 10 Pro 22H2. The same issue happened. There is something about the machine that causes this - DELL Optiplex 9020 Mini Tower. On my Dell laptop, Windows 10 Pro 22H2 I don't have this problem.

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Unable to burn a DVD Disc in Windows 10 Pro (22H2)

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