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On New Outlook my pinned favourites do not show the unread email count

Richard Yeung 0 Reputation points
2025-04-17T09:57:36.9+00:00

Hi all,

When using New Outlook I have pinned favourite folders but I have to manually click on each to see if there are unread emails in there?

Is there a hidden setting to reveal this or is this feature missing from New Outlook?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Hien-L 1,060 Reputation points Microsoft External Staff
    2025-04-18T09:46:09.5+00:00

    Hi Richard Yeung,

    Welcome to our forum!

    Does the folder under the account show the number of unread emails?

    If so, it is recommended that you remove and re-add the folder as a favorite folder to see if the issue persists.

    If not, it is suggested please log in to the web version to see if there is the same issue.

    • If so, please check if there are some rules that affect the status of read and unread.
    • If not, you may try uninstalling and reinstalling the New Outlook to see if the issue has been solved.

    Hope it helps.

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