Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,542 questions
Microsoft Edge - How to fix "User Actionable Error - Needs passphrase" Edge not Syncing
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Nathan Glassburner
10
Reputation points
I have a business user account who when he signs into a new computer, new edge profile, it continually says "not syncing". I've signed him out and back in and have attempted to restart edge by renaming the User Data folder and trying again. The user doesn't recall setting any passphrase, I can't find under his account were I could clear this. Any clue on what this might be or how to resolve this issue. All other users using edge have zero issues logging in. There's not risky user behavior in the Admin portal for this users.
edge://sync-internals/
Microsoft Edge
{count} votes
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bjoernberg 10 Reputation points2025-04-17T09:23:23.4066667+00:00 Same here!
We reset the user profile, tried an alternative system and even re-registered all MFA login methods.
Last but not least, we even reinstalled the operating system.
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Nathan Glassburner 10 Reputation points
2025-04-17T12:17:34.59+00:00 Strange - and as this is a "New Image" on "New Hardware" I'm going to opt out of the new OS install. My user currently has Win10 22H2, and the new image is Win11 24H2. Both systems have the identical issue for the same user. I'm pretty sure it's exactly related to their MS Edge and his MS365 account. I've repeated asked about any sort of passphrase when they set up Edge or even their google chrome profile, and nothing trips a "Oh ya I recall I did do that". From scouring the interwebs I can't find anything within their MS365 account that they can "turn off a passphrase" or "clear cloud cache" for Edge.
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bjoernberg 10 Reputation points
2025-04-17T12:52:18.73+00:00 Exactly like us.
Our user also had Win10 22H2 until yesterday and now Win11 24H2 and exactly the same error on both systems.
We have already tried several things, including the support articles from Microsoft, but we have not yet been able to solve the problem.
It is suboptimal for us if users cannot synchronize their data with Edge when we replace devices.
I suspect that this is a current bug in Edge and hope that Microsoft will fix it soon.
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