This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
We've reached the max amount of credits on Founder's Hub (150k), and we have about 70k left but they expire in June. Is there anyway we can lift this expiration? We are a small start up doing exciting things with AI in the healthcare space, so these credits are very important. Anyone know of a way to lift the expiration? Thanks!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Hi Noah Sealy,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions.
Hi @Rakesh Gurram , I have submitted a support request, but still awaiting a response. Is there any way to expedite this review process? Thanks!
Hi Noah Sealy,
could you kindly share the ticket number with us? This will help us follow up internally and support you more effectively in resolving the issue.
Hi! I'm not actually sure where the ticket number is, the support tickets I send through Founder's hub seem to get lost, unlike the Azure ones... is there anywhere you know to check this? thanks
You will receive an email notification upon raising a support ticket. If you do not receive this notification, kindly submit another support ticket and share the relevant details with us. This will allow us to check internally and assist you in resolving the issue.
thanks, should I submit the ticket through Founder's hub or Azure?
we recommend reaching out to Microsoft support for further assistance Submit Support Request.
OK, just did. The ticket number is 2504230040004687. Thanks
please let me know if you comment on the ticket, as I'm not sure if I'm getting notified for these. Thanks!!
Thank you for sharing the support ticket number. Rest assured, we will coordinate with the support team and work to help resolve the issue as soon as possible.
As per case - 2504230040004687 notes, At this time, we are unable to grant an extension, as you have already reached the top-tier (Level 5) of the program. Unfortunately, additional extensions of time or credits are not available beyond this level.
We truly value your participation and understanding. Please let us know if there's anything else we can assist you with.
Hi Noah Sealy,
If your credits are approaching expiration, your account will typically be reviewed around 45 days prior to the expiration date. If eligible, additional credits and a program extension will be granted automatically.
To address your situation regarding the expiration of Azure credits and the verification issues you’re encountering:
For startups enrolled in the Microsoft for Startups Founders Hub, Azure credits generally expire one year after activation. Typically, extending these credits requires moving up a level within the program. However, since you are already at Level 4—the highest tier—this option may not be applicable. It’s also important to note that startups at the $150K level do not receive an extension on their credits.
Please go through the following docs,
You may contact the Founders Hub support team to request an extension. Explain the importance of your project. To keep your program benefits, we recommend submit a support request through the Founders Hub.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi Noah Sealy,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!