Microsoft 365 messages encryption

X-Box-11-2021 365 Reputation points
2025-04-15T22:14:46.4466667+00:00

Hi All,

A company has users working in Terminal Server environment and wants to use Encrypt feature for outgoing messages but its users get the following error.

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User's image

CleanShot 2025-04-16 at 08.11.08@2x

I have a couple of questions:

  1. Is there anything else I need to enable for encrypting messages?
  2. What are the consequences of enabling messages encryption?

Thanks in advance.

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Raymond-K 0 Reputation points Microsoft External Staff
    2025-04-17T07:12:02.3866667+00:00

    Hi X-Box-11-2021,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, here are some information for your questions.

    1. Is there anything else I need to enable for encrypting messages?

    Do you use Exchange online mailboxes ? If so, there are several options for email encryption in O365. You can check following links to know more details about these encryption options and how to configure them:

    Email encryption in Microsoft 365 | Microsoft Learn

    • What are the consequences of enabling messages encryption?

    Encryption is the process by which information is encoded so that only an authorized recipient can decode and consume the information. This could avoid email or information leakage for some important or sensitive message content.


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