Unable to Create Work Profile on Huawei MatePad Pro (HarmonyOS 4.3.0)

Hammad H 0 Reputation points
2025-04-15T11:24:44.3866667+00:00

Hello Microsoft Support,

I’m unable to set up a work profile on my Huawei MatePad Pro (Model: WEB-W09, HarmonyOS 4.3.0) using the Intune Company Portal. When attempting to enroll, I receive the following errors:

  1. "Unable to create work profile" (Company Portal)
  2. "A work profile can't be added to this device" (Android Managed Provisioning)

Device Details:

  • OS: HarmonyOS 4.3.0
  • Model: HUAWEI MatePad Pro (WEB-W09)
  • RAM: 12GB | Storage: 512GB
  • Google Services Status: Installed via third-party (GBox) – Google Play & GMS are functioning normally, but native Huawei Mobile Services (HMS) is also present.

What I’ve Tried:

  • Ensured the device meets minimum requirements.
  • Verified no pending OS updates.
  • Confirmed Google Play Services are operational (via GBox).

Request:

  1. Could you confirm if work profiles are supported on HarmonyOS devices, even with Google Mobile Services (GMS) enabled via third-party methods?
  2. If work profiles are not supported, are there alternative enrollment methods (e.g., MAM app protection without a work profile)?
  3. Does Microsoft Intune officially support Huawei devices with HMS + sideloaded GMS?

Attached are screenshots of the errors and device details for reference.

Screenshot_20250415_141443_com.android.managedprovisioning

Screenshot_20250415_141450_com.microsoft.windowsintune.companyportal

Screenshot_20250415_141352_com.android.settings

Thank you for your assistance!

Microsoft Intune Compliance
Microsoft Intune Compliance
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Compliance: Adhering to rules, standards, policies, and laws.
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