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How to unblock the screencapture option in IOS device

Egavapichula Reddy (MINDTREE LIMITED) 0 Reputation points Microsoft External Staff
2025-04-14T23:09:30.56+00:00

I'm trying to figure out how to allow end users on thier personal mobile devices with outlook app installed ios/android access to take a screenshot on their phones.

Currently it says your org doesn't allow screen capture or recording.

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
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  1. K-Mohammed 240 Reputation points Microsoft Employee
    2025-04-23T09:28:46.6433333+00:00

    Hi,

    The message "your org doesn't allow screen capture or recording" indicates that your organization's IT policies are preventing screenshots in the Outlook app.

    To enable screenshots on personal Android BYOD devices, you can set 'Screen capture and Google Assistant' in App Protection policy to Allow. For more info, see: https://learn.microsoft.com/en-us/intune/intune-service/apps/app-protection-policy-settings-android

    For iOS, screenshot blocking is a recent feature (since Intune SDK 20.2.1). See the below doc and blog post for more details on how you can enable Screen capture: https://learn.microsoft.com/en-us/intune/intune-service/apps/app-protection-policy-settings-ios#data-protection and https://techcommunity.microsoft.com/blog/intunecustomersuccess/new-block-screen-capture-for-iosipados-mam-protected-apps/4366312/replies/4386783

    Should you have any further questions, please feel free to comment.

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