Support Request: NVIDIA AI Enterprise Subscription Renewal Issue on Azure VM

Question

Support Request: NVIDIA AI Enterprise Subscription Renewal Issue on Azure VM

BRAIN 0

Dear Microsoft Support Team,

I'm writing to request assistance with renewing access to NVIDIA AI Enterprise services on my existing Azure VM. I've already contacted NVIDIA Enterprise support regarding this issue, and they have redirected me to Azure support since this image is hosted on Azure VMI and you would have access to my subscription details.

Issue Description

I deployed an NVIDIA AI Enterprise VM from the Azure Marketplace and successfully activated the included 15-day subscription. I've installed important software and configurations on this VM that I need to preserve. Now that the 15-day period has expired, I'm unable to renew the NGC access despite multiple attempts.

When trying to renew, I encounter the following issues:

Using the renewal command ./ngc-token.sh -n with a valid NGC API key results in:

text
Renewing your subscription ...
Failed to get Bearer token

Generating new tokens with ./ngc-token.sh -g and attempting to activate at https://org.ngc.nvidia.com/activate results in:

text
Verification Issue
Id token is invalid.

Steps Already Taken

Generated fresh NGC API keys from the NVIDIA NGC portal

Created multiple new activation tokens

Attempted activation immediately after token generation

Used proper authentication format for Docker login

Contacted NVIDIA Enterprise support, who directed me to Azure support

My Questions

Is there a way to renew or extend the NVIDIA AI Enterprise subscription on my existing VM without recreating it and losing my software setup?
What is the Azure-recommended process for maintaining access to NVIDIA services beyond the initial trial period?

I appreciate your guidance on this issue as I need to maintain my current environment while preserving access to NVIDIA AI Enterprise services.

Thank you for your assistance.

Best regards,
Michal

anashetty 3,060 Reputation points Microsoft External Staff

2025-04-14T14:43:12+00:00

Hi BRAIN,

According to NVIDIA, you are entitled to up to 30 days of access (15 days + 15 days renewal) using the same API key. After this, you must deploy a new VM or acquire a paid subscription. The entitlement metadata tied to the VM expires after 15+15 days and cannot be extended on that VM, even if you create new API keys or activation tokens.

When did your trial period has expired? Did you follow the exact steps provide in the NVIDIA document Maintaining Access to the NVIDIA AI NGC Catalog

You can purchase a paid version from Azure Marketplace. Deploy a new VM from the paid image and migrate your software/data from your current VM.

Azure-recommended process for maintaining access to NVIDIA services would be to use a paid NVIDIA AI Enterprise image NVIDIA AI Enterprise Paid Offer (Azure).

If you have any further queries, let me know.
Venkat V 1,390 Reputation points Microsoft External Staff

2025-04-15T06:36:43.6866667+00:00
Hi @BRAIN

Is there a way to renew or extend the NVIDIA AI Enterprise subscription on my existing VM without recreating it and losing my software setup?

Yes, you can renew or extend the NVIDIA AI Enterprise subscription on your existing virtual machine without recreating it. You need to SSH into the VM, ensure you are in the user's home directory, and run the script with the -nparameter to renew the API key for another fifteen days. Use the command ./ngc-token.sh -n to perform this renewal.

Note: As this issue requires support from the NVIDIA team, please contact them for further assistance.

References:

NVIDIA AI Enterprise VMI NVIDIA AI Enterprise: Cloud Deployment Guide

I hope this helps to resolve your issue. Please feel free to ask any questions if the solution provided isn't helpful.
Arko 1,550 Reputation points Microsoft External Staff

2025-04-16T06:01:53.8966667+00:00

Hello BRAIN, please confirm if you have completed your trial window.

1 answer

Your answer

anashetty 3,060 Reputation points Microsoft External Staff

2025-04-14T14:43:12+00:00

Hi BRAIN,

According to NVIDIA, you are entitled to up to 30 days of access (15 days + 15 days renewal) using the same API key. After this, you must deploy a new VM or acquire a paid subscription. The entitlement metadata tied to the VM expires after 15+15 days and cannot be extended on that VM, even if you create new API keys or activation tokens.

When did your trial period has expired? Did you follow the exact steps provide in the NVIDIA document Maintaining Access to the NVIDIA AI NGC Catalog

You can purchase a paid version from Azure Marketplace. Deploy a new VM from the paid image and migrate your software/data from your current VM.

Azure-recommended process for maintaining access to NVIDIA services would be to use a paid NVIDIA AI Enterprise image NVIDIA AI Enterprise Paid Offer (Azure).

If you have any further queries, let me know.
Venkat V 1,390 Reputation points Microsoft External Staff

2025-04-15T06:36:43.6866667+00:00

Hi @BRAIN

Is there a way to renew or extend the NVIDIA AI Enterprise subscription on my existing VM without recreating it and losing my software setup?

Yes, you can renew or extend the NVIDIA AI Enterprise subscription on your existing virtual machine without recreating it. You need to SSH into the VM, ensure you are in the user's home directory, and run the script with the -nparameter to renew the API key for another fifteen days. Use the command ./ngc-token.sh -n to perform this renewal.

Note: As this issue requires support from the NVIDIA team, please contact them for further assistance.

References:

NVIDIA AI Enterprise VMI NVIDIA AI Enterprise: Cloud Deployment Guide

I hope this helps to resolve your issue. Please feel free to ask any questions if the solution provided isn't helpful.
Arko 1,550 Reputation points Microsoft External Staff

2025-04-16T06:01:53.8966667+00:00

Hello BRAIN, please confirm if you have completed your trial window.

Answer 1

Hello BRAIN,

First of all, could you kindly confirm if your trial period is over or not? If over then anashetty and Venkat V have shared the correct findings with you.

To directly address your question — "Is there a way to renew or extend the NVIDIA AI Enterprise subscription on my existing VM without recreating it?" — the answer is:

No, it is not possible to extend the NVIDIA AI Enterprise trial beyond the allowed 15 + 15 days on the same VM.

This limitation is by design. The entitlement metadata that activates the NVIDIA AI Enterprise subscription is tied to the original VM deployment. Even if you generate new API keys or activation tokens, the backend system recognizes the VM as expired and will not allow further renewals or activations on that instance.

What to do now?

To continue using NVIDIA AI Enterprise services and preserve your existing environment, purchase the paid version of NVIDIA AI Enterprise. Make sure to select the plan that matches the number of GPUs in your VM (e.g. "1 GPU Plan" for a 1-GPU VM).

Your next concern is you want to preserve your data on that VM so before you recreate or redeploy your VM using the paid image, you can preserve your current setup by capturing the image of your VM and then redeploy a new VM using the paid image, and restore your environment from the captured image or by reattaching your disk and migrate software and data using tools like scp, rsync, or azure backup.

Hope this answers your query. Let me know if you have any further query. Thanks.

Arko 1,550 Reputation points Microsoft External Staff

2025-04-17T09:19:36.5766667+00:00

Hello BRAIN, following up on this. Hope I was able to clear your query here.
Arko 1,550 Reputation points Microsoft External Staff

2025-04-18T08:32:30+00:00

Following up on this. Hope I was able to clear your query here.

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Support Request: NVIDIA AI Enterprise Subscription Renewal Issue on Azure VM

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