Unable to access my own Azure Account

Question

Unable to access my own Azure Account

Jeff Wang 0

I recently re-activated my own Azure Account because I needed to test certain Azure Features. Once I was done testing, I went ahead and remove my own Subscription because I no longer require the service. But now I cann't access Azure at all. I am met with Limited or No Access. I had connected this Azure account to my credit card and I want to be able to access and make sure I am not charged or at least disable the Billing Account. Any help with be great. Thanks

Srinivasa Reddy Jaggavarapu 625 Reputation points Microsoft External Staff

2025-04-16T05:46:00.7066667+00:00

Hi Jeff Wang,

When you cancel or remove an Azure subscription, your access to certain features in the Azure portal may become limited. This often happens if the canceled subscription was your only active one since billing profiles and payment methods are tied to active or recently disabled subscriptions. Additionally, access might be restricted if there are pending billing charges or unresolved account configurations.

If you don't have a subscription, you should still have access to the billing section of your Azure account. Log in to the Azure Portal and navigate to the Billing and Cost Management section and if you are unable to access this section, it may be due to permissions.Verify and Disable Payment Methods by navigating to Payment Methods in the billing section. Check the attached credit card details and remove the payment method if it is still linked. Here's how to manage payment methods

Double-check that your subscription is fully canceled by navigating to the Subscriptions page in the Azure portal and ensure that the subscription status is "Canceled" and not "Disabled" or "Deprovisioning."

Reference:

https://docs.azure.cn/en-us/cost-management-billing/microsoft-customer-agreement/troubleshoot-subscription-access

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription

Let me know if you face any challenges while following these steps

If the comment is helpful, please click "Upvote it".

Jeff Wang 0

Unfortunately I cannot access Billing. The moment I login Azure I am met with this popup, if I click ignore, it pops right back up. The error tells me to sign in with a different Azure AD account, but I do not have another account. I had previously deleted a subscription before, but I was still able to access my Azure Account and create a new subscription.

{
  "sessionId": "60bcb8fdebea4af292a77a4a3a1ad6ad",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Default Directory&#39; and cannot access the application &#39;74658136-14ec-4630-ad9b-26e160ff0fc6&#39;(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 12d541ee-2956-4032-9329-f40b75990e00 Correlation ID: 3dc19cb2-****-****-****-ff55a03d8906 Timestamp: 2025-04-16 06:23:25Z",
      "clientId": "74658136-****-****-****-26e160ff0fc6",
      "scopes": [
        "https://graph.microsoft.com//.default"
      ]
    }
  ]
}

1 answer

Your answer

Srinivasa Reddy Jaggavarapu 625 Reputation points Microsoft External Staff

2025-04-16T05:46:00.7066667+00:00

Hi Jeff Wang,

When you cancel or remove an Azure subscription, your access to certain features in the Azure portal may become limited. This often happens if the canceled subscription was your only active one since billing profiles and payment methods are tied to active or recently disabled subscriptions. Additionally, access might be restricted if there are pending billing charges or unresolved account configurations.

If you don't have a subscription, you should still have access to the billing section of your Azure account. Log in to the Azure Portal and navigate to the Billing and Cost Management section and if you are unable to access this section, it may be due to permissions.Verify and Disable Payment Methods by navigating to Payment Methods in the billing section. Check the attached credit card details and remove the payment method if it is still linked. Here's how to manage payment methods

Double-check that your subscription is fully canceled by navigating to the Subscriptions page in the Azure portal and ensure that the subscription status is "Canceled" and not "Disabled" or "Deprovisioning."

Reference:

https://docs.azure.cn/en-us/cost-management-billing/microsoft-customer-agreement/troubleshoot-subscription-access

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription

Let me know if you face any challenges while following these steps

If the comment is helpful, please click "Upvote it".
Jeff Wang 0 Reputation points

2025-04-16T06:27:36.8766667+00:00

Unfortunately I cannot access Billing. The moment I login Azure I am met with this popup, if I click ignore, it pops right back up. The error tells me to sign in with a different Azure AD account, but I do not have another account. I had previously deleted a subscription before, but I was still able to access my Azure Account and create a new subscription.

{ "sessionId": "60bcb8fdebea4af292a77a4a3a1ad6ad", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Default Directory' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 12d541ee-2956-4032-9329-f40b75990e00 Correlation ID: 3dc19cb2-****-****-****-ff55a03d8906 Timestamp: 2025-04-16 06:23:25Z", "clientId": "74658136-****-****-****-26e160ff0fc6", "scopes": [ "https://graph.microsoft.com//.default" ] } ] }

Answer 1

Hi Jeff Wang,

The issue you are experiencing the error AADSTS16000 and being unable to access even the Billing section is a known scenario that can occur after all subscriptions are removed or canceled from an Azure account. When you delete your only Azure subscription, your account may lose its connection to an Azure Active Directory (Entra ID) tenant. This means your account is no longer recognized as part of any tenant. As a result, you won’t be able to access resources, billing information, or even basic features in the Azure portal. The portal may ask you to sign in with a different account because your current account is not linked to an active tenant. The recommended solution is to create a new tenant and subscription using your existing Microsoft account, which will restore your access and allow you to manage billing and payment methods.

Open an incognito or private browser window to avoid any cached sessions and go to the Azure Free Account page and sign up for a new tenant and subscription using your existing Microsoft account (the one tied to your credit card). This process will create a new Azure Active Directory (Entra ID) tenant, and you will automatically become the Global Administrator of this new tenant, once the new tenant is created, you will regain access to the Azure portal and the Billing section.

After you regain access, go to the Billing and Cost Management section, navigate to Payment Methods and remove your credit card or update your billing preferences. This ensures you will not be charged for any future services. Link: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription

Confirm that your old subscription is indeed canceled and not just disabled.

To make sure there is no "Interaction Required" Error, log out of the Azure portal completely and clear your browser cache or try accessing the portal in an incognito window, re-sign in with your Azure account and make sure you are using the same account tied to your billing profile. If prompted to sign into a specific tenant, follow the instructions to grant access.

For additional reference:

https://docs.azure.cn/en-us/cost-management-billing/microsoft-customer-agreement/troubleshoot-subscription-access

Hope the above provided information help you resolve the issue, if you have any further concerns or queries, please feel free to reach out to us.

Please click Accept Answer and upvote if the above was helpful.

Srinivasa Reddy Jaggavarapu 625 Reputation points Microsoft External Staff

2025-04-18T01:13:07.7633333+00:00

Hi Tamal Saha,

I just wanted to check if the above provided information worked for you or if you need any further assistance?

Please feel free to let us know, as we are always here to help whenever you need us.

Additionally, if you have a moment, please do Accept answer if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated.

Thank you.
Srinivasa Reddy Jaggavarapu 625 Reputation points Microsoft External Staff

2025-04-21T01:26:12.8+00:00

Hi Tamal Saha,

I just wanted to check if the above provided information worked for you or if you need any further assistance?

Please feel free to let us know, as we are always here to help whenever you need us.

Additionally, if you have a moment, please do Accept answer if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated.

Thank you.

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Unable to access my own Azure Account

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