Getting authentication error pop-up on CosmosDB portal Data Explorer

Question

Getting authentication error pop-up on CosmosDB portal Data Explorer

Steve Mandras 21

RBAC users who have access to our CosmosDB instance are getting the following pop-up on the Azure portal Data Explorer. I am an owner, and I also see the error. It seems to be irrelevant, as all access to configurations and data based on role is working. However, the pop-up remains until dismissed. When we use https://cosmos.azure.com/, we do not see any authentication-related pop-ups. Any ideas what might cause this? This tenant does not use Office365. Thanks.
SS 2025-04-07 at 1.51.19 PM

Sai Raghunadh M 3,155 Reputation points Microsoft External Staff

2025-04-07T18:20:01.1333333+00:00

Hi @ Steve Mandras

Greetings!!

It appears you're experiencing an authentication error pop-up in the Azure portal Data Explorer, but you can access the CosmosDB data and configurations without issues. Since this problem doesn't occur when accessing the CosmosDB instance through [https://cosmos.azure.com/], here are a few things to consider:

The Azure portal sometimes caches role assignments or permissions, which can trigger an authentication-related pop-up. Although data access and configurations are functioning, the issue might stem from stale session tokens or cached roles. Try logging out of the Azure portal and logging back in or clear your browser cache and cookies to see if the error persists.
Oury Ba-MSFT 20,716 Reputation points Microsoft Employee

2025-04-07T23:08:30.2366667+00:00

Steve Mandras Thank you for reaching out.

In addition to Sai Raghunadh M answer. We wanted to inform you about a minor issue you might have encountered while using the Azure Portal Data Explorer for your CosmosDB instance.

Please rest assured that this pop-up does not affect your ability to use the Data Explorer or access your data. All configurations and data access based on your role are functioning correctly. The pop-up is related to an internal check by the Azure portal framework and does not impact the performance or functionality of the Data Explorer.

Workaround: If you prefer to avoid this pop-up, you can use the dedicated Azure Cosmos DB Explorer at https://cosmos.azure.com. This tool provides a seamless experience without the authentication-related pop-ups.

Regards,

Oury
Steve Mandras 21 Reputation points

2025-04-07T23:19:38.7266667+00:00

Thanks Oury- confirming that there seems to be no loss of functionality or access, but clearly there are administrative things that can only in be done in the portal- I’m hoping we can still figure out what service principal is disabled (I searched in our Entra tenant but couldn’t find anything) since admins need to occasionally access the portal. For our Data Scientists and Analysts, cosmos.azure.com works fine with no issues.
Steve Mandras 21 Reputation points

2025-04-07T23:20:51.4333333+00:00

PS: we’ve tried logging out and clearing cache/cookies with a few users but it didn’t help
Oury Ba-MSFT 20,716 Reputation points Microsoft Employee

2025-04-09T21:32:17.5866667+00:00

Steve Mandras

Could you please go through this thread and see if that can help.

https://techcommunity.microsoft.com/discussions/teamsdeveloper/response-aadsts500014-error/3888448
Steve Mandras 21 Reputation points

2025-04-10T14:46:26.0766667+00:00

This tenant does not use Teams, or Office 365, just Azure cloud products, services and resources. Please don't tell me that Teams is required to get rid of this error pop-up?
Mahesh Kurva 3,575 Reputation points Microsoft External Staff

2025-04-10T16:57:20.09+00:00

Hi Steve Mandras,

Apologies for causing the issue.

Could you please check the sign-in logs for any failure activity and identify which resource application is showing there?
PratikLad 800 Reputation points Microsoft External Staff

2025-04-21T03:37:58.6233333+00:00

Hi Steve Mandras, We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
PratikLad 800 Reputation points Microsoft External Staff

2025-04-22T04:35:18.2533333+00:00

Hi Steve Mandras, We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help
Steve Mandras 21 Reputation points

2025-04-22T21:00:39.8033333+00:00

Sorry. I hate when this happens with an issue we're having- we made no changes and the error has stopped popping up as of about 6 days ago. Will continue monitoring, but wondering if some other backend changes that Azure has made fixed the problem, but we didn't do anything on our tenant. Appreciate your assistance.

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Sai Raghunadh M 3,155 Reputation points Microsoft External Staff

2025-04-07T18:20:01.1333333+00:00

Hi @ Steve Mandras

Greetings!!

It appears you're experiencing an authentication error pop-up in the Azure portal Data Explorer, but you can access the CosmosDB data and configurations without issues. Since this problem doesn't occur when accessing the CosmosDB instance through [https://cosmos.azure.com/], here are a few things to consider:

The Azure portal sometimes caches role assignments or permissions, which can trigger an authentication-related pop-up. Although data access and configurations are functioning, the issue might stem from stale session tokens or cached roles. Try logging out of the Azure portal and logging back in or clear your browser cache and cookies to see if the error persists.
Oury Ba-MSFT 20,716 Reputation points Microsoft Employee

2025-04-07T23:08:30.2366667+00:00

Steve Mandras Thank you for reaching out.

In addition to Sai Raghunadh M answer. We wanted to inform you about a minor issue you might have encountered while using the Azure Portal Data Explorer for your CosmosDB instance.

Please rest assured that this pop-up does not affect your ability to use the Data Explorer or access your data. All configurations and data access based on your role are functioning correctly. The pop-up is related to an internal check by the Azure portal framework and does not impact the performance or functionality of the Data Explorer.

Workaround: If you prefer to avoid this pop-up, you can use the dedicated Azure Cosmos DB Explorer at https://cosmos.azure.com. This tool provides a seamless experience without the authentication-related pop-ups.

Regards,

Oury
Steve Mandras 21 Reputation points

2025-04-07T23:19:38.7266667+00:00

Thanks Oury- confirming that there seems to be no loss of functionality or access, but clearly there are administrative things that can only in be done in the portal- I’m hoping we can still figure out what service principal is disabled (I searched in our Entra tenant but couldn’t find anything) since admins need to occasionally access the portal. For our Data Scientists and Analysts, cosmos.azure.com works fine with no issues.
Steve Mandras 21 Reputation points

2025-04-07T23:20:51.4333333+00:00

PS: we’ve tried logging out and clearing cache/cookies with a few users but it didn’t help
Oury Ba-MSFT 20,716 Reputation points Microsoft Employee

2025-04-09T21:32:17.5866667+00:00

Steve Mandras

Could you please go through this thread and see if that can help.

https://techcommunity.microsoft.com/discussions/teamsdeveloper/response-aadsts500014-error/3888448
Steve Mandras 21 Reputation points

2025-04-10T14:46:26.0766667+00:00

This tenant does not use Teams, or Office 365, just Azure cloud products, services and resources. Please don't tell me that Teams is required to get rid of this error pop-up?
Mahesh Kurva 3,575 Reputation points Microsoft External Staff

2025-04-10T16:57:20.09+00:00

Hi Steve Mandras,

Apologies for causing the issue.

Could you please check the sign-in logs for any failure activity and identify which resource application is showing there?
PratikLad 800 Reputation points Microsoft External Staff

2025-04-21T03:37:58.6233333+00:00

Hi Steve Mandras, We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
PratikLad 800 Reputation points Microsoft External Staff

2025-04-22T04:35:18.2533333+00:00

Hi Steve Mandras, We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help
Steve Mandras 21 Reputation points

2025-04-22T21:00:39.8033333+00:00

Sorry. I hate when this happens with an issue we're having- we made no changes and the error has stopped popping up as of about 6 days ago. Will continue monitoring, but wondering if some other backend changes that Azure has made fixed the problem, but we didn't do anything on our tenant. Appreciate your assistance.

Answer 1

Hi Steve Mandras,

I sincerely apologize for the inconvenience caused. We understand how important it is for services to function seamlessly, and I truly regret any disruption you may have experienced.

It appears the issue has been resolved now, and you're no longer facing difficulties. After reviewing, we suspect the root cause may have been related to a temporary backend issue.

To help ensure ongoing stability, please also verify the following on your end:

Verify Subscription Status: Ensure the Azure subscription tied to your Cosmos DB account is active.

Sign in to the Azure portal as a Global Administrator or Subscription Owner.
- Navigate to Subscriptions in the Azure portal.
- Check the status of the subscription associated with your Cosmos DB account. If it’s expired or disabled, renew or reactivate it.

Check if the Service Principal is Disabled: Confirm whether the service principal for https://clients.config.office.net/ is disabled and re-enable it if necessary.

Sign in to the Azure portal as a Global Administrator.
Navigate to Azure Active Directory > Enterprise applications. In the Application type filter, select All Applications.
Search for the application associated with https://clients.config.office.net/ this URL or its display name.
If found, check the Properties tab to see if Enabled for users to sign-in is set to No. If so, set it to Yes and save the changes.

I truly appreciate your patience and understanding. Please reach out if you need further assistance

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Getting authentication error pop-up on CosmosDB portal Data Explorer

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