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Microsoft Rule question

Kareem Culbertson 25 Reputation points
2025-04-04T13:43:46.55+00:00

Hello. I have a question regarding Outlook. I created a rule where all emails sent to a Shared Mailbox are copied to my personal inbox. That works just fine. However, when I send that shared mailbox an email myself, nothing appears in my inbox. Does my rule not apply if I send emails myself?

Thanks for any assistance.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 30,011 Reputation points Microsoft External Staff
    2025-04-08T01:27:10+00:00

    It sounds like your rule might not be applying to emails you send yourself due to how Outlook handles rules for shared mailboxes. Typically, rules set up for shared mailboxes apply to incoming emails rather than outgoing ones.

    To ensure your rule works for emails you send to the shared mailbox, you might need to adjust the rule settings or create a separate rule specifically for outgoing emails. Here are a few steps you can try:

    1. Check Rule Conditions: Ensure the rule is set to apply to all emails, including those sent by you.
    2. Create a New Rule: Set up a new rule that specifically targets emails sent from your address to the shared mailbox.
    3. Use Outlook Web App (OWA): Sometimes, creating rules in OWA can offer more flexibility. You can access OWA by logging into your account and navigating to the shared mailbox settings.

    If these steps don't resolve the issue, you might want to consider using a transport rule in the Exchange admin center to handle this scenario.

    Would you like more detailed instructions on any of these steps?

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