device not visible in "device install status" from one of us app since 17-03-2025

Soen Meng 20 Reputation points
2025-04-03T09:39:19.2966667+00:00

I have noticed that in device install status in all of our app do not show install status day after since 17-03-2025.

Can someone tell me where check what is wrong.

device install status

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
1,004 questions
0 comments No comments
{count} votes

Accepted answer
  1. Crystal-MSFT 53,821 Reputation points Microsoft External Staff
    2025-04-04T01:14:57.85+00:00

    @Soen Meng, Thanks for posting in our Q&A. Based on my checking in my lab, I find I can see devices under "device install status".

    User's image

    In General, devices need to check in for the "Device install status" blade to populate records for the application. Please ensure that the devices in question are currently active and have checked in.

    Meanwhile, since the app was targeted to the group, please confirm the user or the device is still in the group.

    In addition, please also check the following information:

    1, Check if the user is still with the Intune license assigned.

    2, Check if the tenant is still active.

    User's image

    3, Check if any issue mentioned under "Service health and message center"

    User's image Please check the above information and if there's any update, feel free to let us know.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.