This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 46%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
We have set up the Android CA Policy and granted access to the SUMMIT Mobile app, which requires that the device be marked as compliant. However, it is preventing access to the compliant device as it is not detecting the device as compliant. And on the same policy, another app, JIRA, is working as expected.
SUMMIT Mobile
615c9bf4-a8b3-4811-9ca5-e919840e3064
Fincademy (same behavior).
35df9eee-0028-4eae-ab8c-d6bea97e597d
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
@Irfan Hossain, Thanks for posting in Q&A. From your description, I know we have configured conditional access policy to require device mark as compliant. For SUMMIT Mobile access, it is blocked but from Fincademy, it is allowed. Before going on, please confirm if the access are from the same Android device?
Meanwhile, please check the sign in log to check the detail of "Basic Info" and "Conditional Access" to get more error of the failed request.
https://learn.microsoft.com/en-us/entra/identity/conditional-access/troubleshoot-conditional-access
If there's any update, feel free to let us know.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi, Thanks for your response. I want to correct one thing. JIRA application is allowed on the same device using the same policy, but SUMMIT Mobile and Fincademy are geting blocked. And we need to allow them as the device is compliant.
We have checked the log and found it is blocked. Also, we observed Device ID is not showing on the log.
@Irfan Hossain, Thanks for your reply. From your description, the affected apps are SUMMIT Mobile and Fincademy and works on JIRA application on the same Android device. It seems the SUMMIT Mobile and Fincademy can't pass device information to Microsoft Entra ID which make the devices to be considered as not compliant.
Please open case with Microsoft Entra ID to do further investigation to see why these apps can't pass device information.
Thanks for your understanding.