I have windows 7, I have system sound but no media player sound. How can I resolve this issue?

Hello Jerry Green,

Thank you for posting in Q&A forum.

Here are a few steps you can try to troubleshoot the problem:

1. Missing or outdated codecs can cause playback issues. You can download and install a codec pack like K-Lite Codec Pack to ensure you have all the necessary codecs.
2. Make sure your Windows Media Player is up to date. You can check for updates manually by opening Windows Media Player, pressing the Alt key to open the menu, and selecting Help > Check for updates.
3. If updating doesn't help, you might need to reinstall Windows Media Player. To do this:

• Open the Control Panel and go to Programs and Features.

• Click on Turn Windows features on or off.

• Uncheck Windows Media Player and restart your computer.

• After restarting, go back to Turn Windows features on or off, check Windows Media Player, and restart your computer again.

4. Windows has a built-in troubleshooter that can help identify and fix issues with Windows Media Player. You can access it by searching for "troubleshooter" in the Start menu and selecting Troubleshoot settings, then finding and running the Windows Media Player troubleshooter.

Reference： 

Troubleshoot Windows Media Player Errors - Microsoft Support

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.