Unable to download Office for the first time

Step-by-step Advice

Try a different browser or device Sometimes, browser caching or cookies cause issues. Try using:

A different browser (e.g., Edge if you're using Chrome)

  Incognito/private mode
  
     A different device if available
     
     **Clear browser cache and cookies** Go to your browser settings and clear recent cookies/cache — especially for Microsoft domains — then try again at [setup.office.com](https://setup.office.com/).
     
     **Check your Microsoft Account** Go to [account.microsoft.com/services](https://account.microsoft.com/services) and log in with the **same Microsoft account** you used when redeeming the key.
     
        If redemption was successful, you should see **Office 2024 Standard** listed there with a **"Download"** option.
        
        **Still not working? Try direct install links** Microsoft sometimes lets users install Office using the Office Deployment Tool or volume installer if it’s a Standard edition. You can try the [Office Deployment Tool](https://www.microsoft.com/en-us/download/details.aspx?id=49117), but it requires configuration.
        
        1. **Contact Microsoft Support** If the key leads you to a broken page and isn’t appearing in your account, the redemption may not have gone through properly.
        
        Use this link: [https://support.microsoft.com/contactus](https://support.microsoft.com/contactus)
        
           Choose **"Office" > "Installation & Activation"**
           
              Provide your **product key** and **screenshots** of the error if possible