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Intune Enrollment Fails – Infinite Loop at "Pick an Account" (Xiaomi Redmi Note 14 Pro+)

Bernhard Stropnik 45 Reputation points
2025-03-04T07:47:53.71+00:00

Dear Microsoft Support Team,

I am experiencing issues enrolling a Xiaomi Redmi Note 14 Pro+ with HyperOS in Microsoft Intune. After the “Setting up device” step, the process returns to the “Pick an account” screen without completing the enrollment. This error occurs in an infinite loop.

I would appreciate any support in resolving this issue or information on whether this is a known compatibility problem with HyperOS. Is there a planned fix or a possible workaround?

Thank you for your assistance.

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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  1. Crystal-MSFT 53,821 Reputation points Microsoft External Staff
    2025-03-04T08:41:27.5766667+00:00

    @Bernhard Stropnik, Thanks for posting in Q&A. After checking the list of Android Enterprise supported devices, I find that Xiaomi Redmi Note 14 Pro+ is not in the list of supported devices. That is to say, we will not be able to enroll these devices using the Android Enterprise method. Therefore, problems arise during enroll. You can contact Xiaomi and Google support to see if this model can be added to the list of supported devices in the future.

    https://androidenterprisepartners.withgoogle.com/devices#!?search=Redmi%20Note

    Note: No Microsoft link, just for reference.

    For these devices, you can currently use MAM to manage them in Intune. Here is a link with more details.

    https://learn.microsoft.com/en-us/mem/intune-service/enrollment/move-to-android-mobile-application-management#step-1-configure-policies-for-mobile-application-management

    I hope the above information can help you.

    If the answer is helpful, please click "Accept Answer" and rate it positively. If you have any further questions about this answer, please click "Comment".

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    1 person found this answer helpful.

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  1. LUTIGNEAUX Yoann 0 Reputation points
    2025-04-09T08:13:10.0266667+00:00

    Hello !

    I have the same behavior for a Redmi Note 14.

    But as you can see in your link, Redmi Note 14 is certified for Android Entreprise. (He wasn't few days ago)

    I have upgraded the phone at is latest system update and reset it to retry an enrollement but no success.

    have you any idea ?

    Have a good day,

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  2. Bernhard Stropnik 45 Reputation points
    2025-04-10T08:00:10.8833333+00:00

    @LUTIGNEAUX Yoann

    It worked for me now. I just had to install the updates manually first.

    So the steps are as follows:

    1. Start the phone without Intune and without a GMAIL account.
    2. Once it's running, go to Settings and tap on About phone.
    3. Then manually install the updates until you reach version 2.0.1.0.VOPEUXM.
    4. Reset to factory settings.
    5. Start the Intune enrollment – and it works!

    Best regards and good luck, Bernhard

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