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Hi there,
I already rename the iphone device with new name from intune portal -> Devices -> Properties -> Rename and it shows successful renamed message as : " Rename device to HO-iPhone-xyzxyz: Completed "
But it still showing the old name name in intune portal.
Can anyone suggest me the solution please? I cannot add that iphone in particular group as its not showing with new name.
Thank you
Dikesh
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@Dikesh Shrestha, Thanks for posting in Q&A.
Based on my research, if you already renamed the device but don't see its new name, the device might need to check in to Intune. Also, if you have an enrollment profile (iOS) that uses a Device Name Template, the device will be renamed but will revert to using the template upon the next sync with Intune.
https://learn.microsoft.com/en-us/mem/intune-service/remote-actions/device-rename#rename-a-device
Also, please check the iOS enrollment profile and OS version in the supported list.
https://learn.microsoft.com/en-us/mem/intune-service/remote-actions/device-rename
And try to manually sync it with Intune on device side and reboot device to see if it can work.
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@Dikesh Shrestha, Hope things going well.
May I know the above information is helpful? If there is any update, feel free to let me know.
@Dikesh Shrestha, Hope you have a good day.
I am kindly following up to see if you have any remaining questions or concerns for this issue. Please note that we are always standby to support. Please feel free to reach us if any questions or concerns you may have.
After you have renamed the device, It may take some time to reflect the new name on the Intune Portal. Please wait for at least 8 hours and also try to restart the device once. You can refer to the guide Rename a Windows Device Using Intune which demonstrates the renaming of a Windows device. However, the process and refresh time may remain the same. Intune Default Policy Sync Interval.