This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 98%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
One of the users has Intune on Linux machine , and suddenly the user name disappeared from Intune after device shows non compliant. when he was trying to make machine compliant he was unable to sign in to the Intune app. he entered
2FA code, and it spins for a few seconds before asking for my password and 2FA code again. It just goes into a continuous loop."
Various links said to uninstall/reboot/reinstall/reboot, clean cache, switch network, disable IPv6.
I want to say that cleaning cache is not very pratical as I've used "--purge" but I also discovered that a lot of directories are still present in $HOME
Tried uninstalling and re install intune app and microsoft edge
Tried $ systemctl stop --user microsoft-identity-broker.service $ mv -v .config/microsoft-identity-broker {,-backup} renamed '.config/microsoft-identity-broker' -> '.config/microsoft-identity-broker-backup' $ systemctl start --user microsoft-identity-broker.service
still issue didnt fix the problem
Managing Linux devices using Microsoft Intune
Hey Zhou, we removed it from entra id and tried to login to intune again but its still in infinite loop and the user is not able to login
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 35%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZM%3C/text%3E%3C/svg%3E)
Hi, scooby
Please check whether the Intune licenses assigned to users and the restriction settings in Intune. If licenses were assigned and there is no platform restriction, it looks like the issue was strange, due the limitation of Q&A, it is suggested that you open an online to get more help.
@scooby, Thanks for posting in Q&A.
For your issue, here are some information you can check.
1.Please check the device status in Microsoft Entra ID, if it's missing from Intune, but still in Entra ID, it may have lost its management connection. If it's also missing from Entra ID, it could be a case of automatic device cleanup due to non-compliance.
2.Please check the device compliance policy and if there exist some conditional access policy, if possible, could you share the settings of compliance and conditional access policies with us?
3.Try to clean Microsoft Intune app cache totally in target device and unenroll from Intune, after that restart the device follow the link below to re-enroll Intune.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-platform-linux
Please check above information, if there is any update, feel free to let me know.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 11%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Hello Zhou,
Thank you for your response. I have checked our tenant and figured out that it was due to device clean-up policies set to 60 day window, due to which the device got removed from Intune. However, the device in Entra is listed as non-compliant. What is the process to bring a Linux machine back into Intune? Should I remove device clean-up rules? Any insights is much appreciated.
@scooby, Thanks for your reply.
It looks like your device was over 60 days non-compliant and the device cleanup policy automatically removed the device from Intune.
As for re-enroll Linux device in Intune, here is a link you can refer to.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-platform-linux
Please note that delete the device record in Microsoft Entra first. Also, you can consider changing the compliance policy setting to better meet your needs.
https://learn.microsoft.com/en-us/mem/intune/protect/create-compliance-policy
If you want the non-compliant devices automatically cleaned through device clean up rule, you can consider keeping it, if you want both compliant and non-compliant devices to keep in Intune, you can consider deleting it.
@scooby, Hope things going well.
May I know the above information is helpful? If there is any update, feel free to contact us.