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Hi,
I have spent well over 50% of my Azure Credits, but my verification checklist still says I haven't spent more than 50% of my credits.
I have logged several tickets through the support section of the dashboard, but I haven't received any response.
I tried emailing a person who assisted me in the past and I haven't gotten a response. He/she had said I can contact them on related matters.
Please help me in finding out what's missing.
(see attachments below)
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Hi Tino,
Thank you for reaching out to us on the Microsoft Q&A forum.
We understand that you have encountered interruptions while working on the checklist and have already raised several support tickets. If your verification checklist still indicates that you haven't exceeded 50% usage, it may be due to a delay in the system updating your progress. We sincerely apologize for any inconvenience this may have caused.
Did you check your engagement score?
The more you build and experiment on Azure, the higher your Engagement score can grow.
For more on the Engagement score, see: Get More Benefits FAQs
If you want to get more benefits, please refer this article: Unlock More Azure Credits
Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi Rakesh,
Thank-you for the prompt response.
It seems I have been kicked out of Founders Hub. It says my credits have expired.
Please refer to the ticket reference 2411050040006074
I didn't receive emails with the latest references.
Tino
Hi Tino,
Thank you for providing the support ticket number. We will reach out to our team internally and help to resolve it soon.
Hi Rakesh,
Thank-you for responding.
Is there any feedback from the team on how to resolve this?
Tino
Hi Tino,
We have engaged our internal team, and they are diligently working to address your issue.
Thank you.
Thank-you, Rakesh
I will wait to hear from them.
Tino
Hi Rakesh,
Not meaning to put any pressure on you, but we're now being billed for the infrastructure.
Is there some way of pausing this or disabling but not deleting and losing what we have so far?
Tino
Complements of the New Year!
Has there been any word from the Team. I fear I will lose all resources and configurations.
Tino
Hi Tino,
We have informed our Startup team; we will get back on this soon
Hi Tino,
We want to assure you that our support team is actively reviewing and managing your case. Rest assured, we are working diligently to resolve your issue and will keep you updated with any progress as soon as it becomes available.
Thank you.
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I need help on the same issue. Kindly help. On inside, I ahve exhausted more than 50 % but on outside it is not
Hi Nishant Jain,
Please refer to the doc, Business and Domain Verification
If you have further questions or need specific guidance, we recommend reaching out to Microsoft support for further assistance Submit Support Request.